EDUCATION

Masters of Science, Management and Leadership

November 2020 Western Governors University

Master of Business Administration

Present Western Governors University

Bachelor's of Science Degree, Marketing

March 2009 California State University

CPD Member Life Coach Certification

May 2021 New Skills Academy

GrowthIQ Personality Assessment Evaluator

May 2021 The Personality Assessment Certificated Analyst

IAOTH Practice of Psychotherapy

May 2021 Elmira Strange

NLP Certified Practitioner

May 2021 Auspicium Limited, David Key

Hypnotherapy Certified Practitioner

March 2022 Auspicium Limited, David Key

WORK EXPERIENCE

CA State EDD, Unemployment Insurance Branch Redlands, CA

EPR-LT, EPR Mentor/Trainer July 2021 – July 2023

●Conducting unemployment insurance eligibility interviews

●Analyzing claim file information to identify issues, or potential issues related to submitted claim information and claimant eligibility

●Gathering all relevant facts through employer and other contacts and claimant's statement

●Interpreting and applying laws, policies, and precedent decisions consistently to individual cases

●Analyzing employer and claimant statements and resolving conflicts through further questioning and analysis

●Identifying possible false statements and fraudulent claims and reporting to the Investigation Division for possible prosecution

●Resolving all eligibility issues surrounding claimant's unemployed status, determining claimant's eligibility for benefits, and informing claimant and employer of decision

●Documenting all findings, actions, and decisions; assisting individuals in filing Unemployment Insurance benefit claims

●Independently reviewing, investigating, and determining eligibility for Unemployment Insurance benefits, in accordance with laws, regulations, and policies

●Informing individuals of their rights and responsibilities under the Unemployment Insurance Program

● Providing guidance, advice, feedback and support to mentees during and after on the job training and during practical application of learned skills

●Providing debriefing for trainees after block training periods to assist trainees for OJT

●Assisting with one to one and group training and review of claim filing procedures, processes, and ensuring trainees are equipped with necessary skills and resources to perform claim filing functions efficiently and effectively

Raven Marketing Enterprises Los Angeles, CA

President, February 2005 - June 2018

Responsible for building and maintaining relationships corporate training solutions for clients and retail partners.

●Training field reps and account managers in direct sales and marketing strategies and techniques.

●Creation of Management and Leadership training and workshop curriculum for external corporate organizations

●Responsible for designing opportunities that allow team members to enhance their professional skills.

●Provided coaching and mentoring to ensure team members reached targets and were successfully positioned to advance in their careers.

●Increase profitability for clients through building pilot programs, writing campaign prep workshops, meetings and training guides.

●Creation of social media campaign platforms and post-maps for marketing and sales driven client campaigns and advertisement strategies.

Business and Strategy Planning Consultant

●Identification of company educational needs including Effective Communication Skills, Interpersonal Skills, SMART Goal setting, Leadership Training and Skills Enhancement, Customer Service, Personal Development, and other topics as needed to ensure business goals are understood and met.

●Creation of marketing and advertising campaigns directly related to company and client needs and sales goals.

●Review and evaluation of current sales and marketing campaigns.

●Strategic planning for future markets and product launches.

●Analysis and recommendations for process improvement.

●Market analysis and industry research.

Galasso’s Bakery Mira Loma, CA

Project Resource Specialist May 2013 – October 2015

●Responsible for a variety of projects including advertising and marketing campaign creation, mockup and simple design planning for logo updates, company branding, brochure planning and design for specialty products and lines

●Creation of internal training and educational series based on company needs and business goals, marketing and advertising campaigns directly related to sales goals.

●Review and evaluation of current campaigns; strategic planning for future markets and product penetration; analysis and recommendations for process improvement; market analysis and industry research; and various other projects as needed

oWorking closely with department leaders to identify areas in need of educational enhancement, assess team member skill levels and create educational programs and workshops based upon each department needs

oCreation, implementation and facilitation of curriculum for company training series, including Customer Service, Interpersonal Skills, SMART Goal setting, Leadership Training and Skills Enhancement, Personal Development, and other topics as needed to ensure success of company departments

oDesign and distribution of motivational tool kits for employee and leadership training, including handouts, slide show presentations and posters

oCompleted registration and certification process of company as a Woman Owned Business

oPlan and coordinate company involvement in industry events, trade shows and association conferences for company and customers

oDesign and distribution of marketing materials, including product introduction materials and event coordination and facilitation

oBuilding relationships with internal customers, industry partners, prospective clients and current customers to build and maintain profitable relationships all around

oCoordination and execution of community involvement and participation in charity events such as Knots of Love cap donations and Relay for Life of Jurupa Valley

The Foundation at Cal State San Bernardino, GEAR UP Rialto USD

GEAR UP School Based Activities Coordinator September 2009 – May 2011

●Responsible for coordinating educational events including study trips, motivational speaking events, educational rallies, etc.

●Partnering with high school administration to encourage students to strive for attaining higher education.

●Planning and execution of parent informational and educational workshops, creation of marketing materials and informational packets for students and parents.

●Mentoring responsibilities including providing students and parents with tools to plan for academic success while students are finishing high school and preparing high school juniors and their families for a successful college experience

●Teaching students study skills, academic success planning, and provided assistance with college essays and general help with college application process, including FAFSA and university financial aid packets.

●Responsible for educational workshops for teachers and school administrators to provide school staff with tools necessary to promote a college minded environment.

●Responsible for creating and implementing educational programs for teachers aimed at advancing their skills and knowledge.

●Creation, implementation and facilitation of curriculum for school staff including Effective Communication with Parent and Students, Interpersonal Skills, SMART Goal setting, Leadership Training and Skills Enhancement, Personal Development, and other topics as needed to ensure success of school departments.

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