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Customer Service Business Development

Location:
Newport News, VA
Posted:
November 05, 2023

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Resume:

LP Levon Pinkney

Norfolk, VA ***** 757-***-**** ad0vli@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Dedicated to creating genuine partnerships to help businesses grow Levon specialize in earning trust of others throughout my career I have maintained a strong record in training and motivating staff to achieve I enjoy meeting new people and learning about their lives

SKILLS Information Updates

Product and Service Knowledge

B2B Sales

Client Correspondence

Cash Counting

Upselling Strategies

Sales Experience

Customer Service

Expense Reporting

Accounting Records

Reading Comprehension

Market Research

Customer Rapport-Building

Effective Presentations

Continuous Improvement

Strategies

Negotiation Tactics

Organizational Systems

Charitable Donations

Contact Management Systems

Promotional Planning

Speaking Clearly

Training and Development

Effective Scheduling

Technological Knowledge

Strategic Planning

Customer Relations

Sales

WORK HISTORY SALES ADVISOR 01/2020 to 03/2023

Life Protect 24/7 Norfolk, VA

Responded to in-person and telephone requests for information about company offerings.

Demonstrated features, answered questions and offered solutions. Listened to customer details and offered matching solutions to meet wide range of requirements.

Utilized CRM software to manage customer accounts and track performance metrics.

Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Developed and implemented sales strategies to increase profits. MARKETING COORDINATOR 01/2020 to 03/2023

Law Enforcement Against Drugs Virginia Beach, VA Mentored local personnel on best practices and protocols to maximize productivity.

Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Boosted brand awareness with target customer demographics with social, print, and email campaigns.

Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Generated sponsorships with related and partnering entities to enhance marketing objectives.

Developed and executed marketing plans for trade shows and other events to increase brand awareness.

Tracked and reported on marketing campaign responses. Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery. Continually maintained and improved company's reputation and positive image in markets served.

Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.

DISPATCH OPERATOR 02/2019 to 04/2022

AAA Staffing Norfolk, VA

Minimized cost of operations by optimizing routes for drivers to align with budget.

Monitored vehicle locations to coordinate timely arrivals. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Developed and implemented customer service policies and procedures. Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

LICENSED PRACTICAL NURSE 06/2001 to 09/2018

Sentara Life Care Corporation Norfolk, VA

Cared for wounds, provided treatments, and assisted with procedures. Developed and implemented individualized patient care plans. Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.

Responded to patient requests with appropriate clinical and personal assistance.

Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.

Took samples to complete diagnostic and routine assessment tests. Reviewed patient history to verify conditions and current medications. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Monitored patient health conditions to report changes to assigned physician.

Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.

Comforted and counseled patients and families throughout care process. Administered controlled narcotics, inserted IVs, and performed catheterizations.

Delivered updates in patient status to charge nurse, recording changes in medical records.

Provided patient education on health care issues and prescribed medications.

Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.

Delivered emotional support to patients and families during challenging times.

Administered medications and injections to patients. Assisted with admissions, appointments, transfers, and discharges. Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.

EDUCATION Practical Nurse Health Care 06/2000

Tidewater Tech, Norfolk, VA

Completed professional development in Subject



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