Team Leader Mental Health

Poonam Nehra

Phone number-+447*********

E-mail: *************@*****.***

Personal Statement: -

An experienced, enthusiastic and active team leader with good communication and technical skills. Honest and loyal a quick learner and self -motivated who believes in teamwork. Enjoys new tasks and challenges seeking self -development and to utilize my experience.

Residence Status : Right to Work (Indefinite Leave to Remain)

Work Experience:-

HSBC UK, Contact Centre Advisor

Duties and responsibilities Feb 2022-april 2022

Taking inbound calls from HSBC customers for their Bank accounts Queries.

Helping the customers in resetting Passwords for Online Banking.

Helping the customers with Banking Mobile Applications.

Helping the customers in setting up the Beneficiaries and Making the payment.

Administrator, HERMES Parcel UK Sep2021-Dec 2021

Answering the queries about the parcel status to the customers.

Generating Quotations, sending Customers Emails regarding Quotations and processing orders.

Calling the people to complete the applications who applied to work with

HERMES.

Freelance Interpreter (Punjabi, Hindi) April 2021-Present

DA Languages ltd, Manchester

Absolute interpreting & Translation Ltd

Clear voice interpreting service, London

Language translator and interpreter worked with:

Local council offices

Eye Hospitals

GP surgeries

Home visit with local council support workers

Court witness document translator

Mental health clinic

Asian Mirror Ltd, Hounslow July 2015 -Dec2017

Digital Marketing Associate

Duties and responsibilities

Providing information about company service or business portfolio.

Generating Quotations and sending Customers Emails regarding Quotations and processing orders.

Administrative duties

Handling enquiries by telephone or emails

Taking payment for goods & service

Entering customer information onto a company database

Tech Yogi Support Pvt.Ltd Mohali, Punjab (India) Sep 2012-Dec2014

Team Leader (Sales)

Duties and responsibilities:

Achieved daily and monthly sales team targets.

Helped team members to resolve technical and sales issue.

Conducted company's operational recruitment.

Planning and directing staff's sales training.

Used to take the supervisor calls.

Dell Mohali Punjab,(India) Jan.2010-Aug.2012

Technical Support Executive,

Duties and responsibilities:

Supported Dell products and customer's software issues.

Customer's online software installation and software's issues.

Sales were mandatory in the process.

Generating Quotations and sending Customers Emails regarding Quotations and processing orders.

Checking order status for returning customers and checking parts configurations and warranty status.

Helped troubleshooting the Operating System issues and driver issues.

Education:

Diploma in Computer Science June 2007- June 2010 Institute Of Electronics and Telecommunication Engineers Delhi (India) (I.E.T.E).

Bachelor of Computer Science (Distance Education for Working Professionals) July 2010 - Jan 2012 .

Institute Of Electronics and Telecommunication Engineers Delhi (India) (I.E.T.E)

Punjab School Education Board, Senior Secondary School. June 2002 - June2003

Area of Expertise

Trouble Shooting, Installation and Maintenance of System(laptops & desktops)

Providing proactive customer outreach

Collecting and analyzing customer feedback

Sound IT skills

Languages : English, Hindi, Punjabi

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