Gilda Puga

**** ****** * #*-**

Brooklyn, NY ****5

tele Cell 917-***-****

ad0vjs@r.postjobfree.com

COMPUTER SKILLS: Microsoft Word, Excel, Microsoft Outlook, SAP, JOOR,

Prodress, AS400, Simparel, MAS200, Navision, Clopac, Adding Machine

EXPERIENCE:

March 2014 to Liebeskind Berlin Inc. – New York, NY

March 2016 Customer Service Specialist / Chargeback Reconciliation Specialist

Responded to clients inquires, resolved issues. Utilized all available information, weight importance of every issue. Ensured that unresolved issues are handled accordingly to keep customers satisfaction

Assisted in building strong relationships with customers by working through internal systems (Sales, Shipping) and processes to meet their requirements

Excellent communication, patient personality, which kept customers returning.

Scanned details to ensure that all is ready for billing. Pricing, Units, Cost, Frt, Taxes. Checked with P.O on Shipping/Billing address. Eventually, customer’s terms will be known. Invoiced/Billed

Reviewed and maintained companies Receivable in SAP system. Investigation of invalid chargebacks/claims (shortages, pricing, EDI, MDA’s) for collections or w/o’s to proper GL.

Cash application of Accounts Receivables payments received: ACH, checks, wires (JP Morgan) in SAP system for both domestic and Foreign accounts

Reviewed open orders in Joor system with Sales staff for approval and release.

Obtained Credit Card information for submittal of orders via Chase Paymentech in accordance to shipping date.

Set-up and processing of Accounts Payable invoices via JP Morgan bank wire. Set-up payment plans where required.

Assisted in reconciling monthly credit card charges with monthly bank statement.

Work with sales and Hellmann warehouse in issuing/crediting RA’s.

Excellent communication/relationship with customers, which helped in the collections of funds

Oct 2013 to Cardinal Industries, Inc. – LIC, NY

Feb 2014 Collection/ Chargeback Consultant

Worked with Accounts Receivable Manager from privately held toy/game wholesale company to process payments received, posted accordingly to update aging. Credited allowances, returns, shortages, damages accordingly.

Collected monies due on past due invoices / invalid chargebacks

October 2004 to Fownes Brothers Co. Inc. – New York, NY

May 2013 Credit /Chargeback-Collections Specialist

Assisted in supervising collectors and adjusters for proper posting, handling and resolution of customers EDI, Shortages, Pricing, warehousing, and chargebacks with major retailers, JCPenney, Sears, Kmart, Nordstrom, Dillard on AS400 and Simparel systems.

Established in-house credit lines for non-factored and foreign accounts and payment methods. Negotiated settlements on closed accounts by a profit of over 75%

Worked closely with foreign accounts to approve shipping orders, based on date payments, line of in house credit

Assisted controller with preparation of monthly closing

GILDA PUGA

PROFESSIONAL RESUME

Fownes Brothers Co. Inc. – New York, NY

Credit /Chargeback-Collections Specialist

Implemented new chargeback coding for better tracking of claim reasons and implemented new procedures and policies

Liaise with warehouse to correct / avoid shipping and handling violations

Negotiations with buyers for settlement of older charges

Dealt directly with CIT Commerce Factors on credit lines for customers, approval of orders, and change of factor surcharge fee

Review end of season returns/allowances with sales and senior management

Attendance at weekly staff meetings

Preparation of daily sales assignments for CIT Commerce Factors and verification of EDI sales transmittals

Review customer statements

Assisted IT department to improve monthly closing reports

Followed up with CIT Commerce Factors on collecting outstanding receivables

July 2002 to Intertex Apparel Group, Ltd., New York, NY

September 2004 Chargeback/Collections Supervisor

Supervision of collectors in resolving C/B’s with customers

Liaison between Rosenthal & Rosenthal Factor, sales, shipping departments. Heavy chargeback resolution with major department stores and independents

Implemented new policies and procedures to include chargeback and return coding, and trained staff in such procedures

Helped the transition of factor changes by training staff and maintaining separate factor ledgers properly

Reviewed chargebacks for validity and entered into system daily.

Balanced factors statements and A/R sub-ledger for monthly closings

Maintained monthly allowance chargeback’s spreadsheet for senior management review

Interfaced with Sales on Advertising / Markdown allowances

Reviewed R/A requests by customer with sales for approval and ensured proper customer credit upon warehouse receipt

January 2000 to Franco Apparel Group, New York, NY

July 2002 Accounts Receivable Manager

Reviewed all orders prior to sending to HSBC / Republic Factors

Prepared credit hold report of all declined orders for discussion with sales management

Reviewed all customer’s chargebacks for review with senior management

Implemented new procedure for sales department to track allowances, pricing, discount.

Developed and implemented a new return authorization policy to help insure proper inventory reconciliation of return, proper customer credit and sales commission chargeback

Reduced DSO from 90 to 45 days on non-factored receivables

Education: New Utrecht High School, City College

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