Arley H. Santilli

480-***-****

**** *. ****** *****

San Tan Valley AZ, 85144

ad0viy@r.postjobfree.com

Career Objectives

Hard working professional with 18 years of experience and an excellent understanding of customer service, customer satisfaction, and a positive work environment. Aiming to leverage my skills to successfully fill the role at your company.

Education

May 2001 High School Diploma

Experience

April 2023 Present-Shift Lead

Sweetz Cold Brew

Manages employees during shifts

Customer Service

Daily Chore Check list

Inventory

Maintaining Shop Cleanliness

Training new employees

Roasting coffee beans weekly

Inventory of vendor merchandise

Greeting customers

Opening/ closing register

Barista

Jan 2023 April 2023- Customer Service Agent- Remote

Mountain America Credit Union

Training in banking, checking, loans, financial assistance, savings accounts and much more

Navigating multiple screens and programs depending on customer needs

Transfers for customers

Opening accounts and Certificates

Dealing with fraudulent accounts

Transferring funds

Offering services to better assist customers financial needs

Verifying customers and protecting personal information

Above all, excellent customer service

August 2010 September 2021- Salon Owner and Hair Stylist

Mane Thairapy Salon LLC

Provided highest quality service to my clients

Provided honest information about salon products and retail products

Stayed up to date on current industry developments

Maintained professional appearance

Scheduled clients and managed daily schedule effectively

Generated business through advertising, walk in customers, word of mouth and built customer relationships

Connected with my clients, welcomed and engaged with genuine warmth and interest

Developed and maintained positive working relationships throughout salon

Inventory, buying and selling retail

Supervised and managed salon renters

Additional Skills

Client relationships

Marketing

Problem solving skills

Effective communication

Hard working an honest

Financial qualifications and knowledge

Beginner medical terminology

Certifications

Cosmetology License

Interior Decorator Certificate

Contact this candidate