H

Donishia

Henderson

562-***-****

ad0vii@r.postjobfree.com

m

Bayonne, NJ 07002

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS

Crm

Microsoft word

Excel

Great listener

Multi-task

Articulate

Team player

Internet savvy

Empathetic

Compassionate

Driven

50 wpm

EXPERIENCE

Machine Operator

Compton, CA

Idemia/ Oct 2022 to Current

Set up and operate machine tools to produce precision parts and instruments. Monitor the feed and speed of machines during the machining process. Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.

Read blueprints and job orders to determine product specifications and tooling instructions.

Maintain records of completed work and production data including volume produced and time required for each task.

Unload finished products from machines onto conveyors or other transport systems. Customer Service Specialist

Los Angeles, CA

AT&T/ Sep 2019 to Oct 2022

Answered incoming customer inquiries regarding product and service information. Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Documented customer correspondence in CRM to track requests, problems and solutions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Educated customers on special pricing opportunities and company offerings. Administration Assistant/Data Entry Specialist

Los Angeles, CA

Total Transportation Corporation/ Sep 2017 to Oct 2019 Assisted with the preparation of reports, presentations, and spreadsheets. Organized and maintained files, including electronic records. Answered incoming calls in a professional manner.

Performed data entry tasks accurately within specified timeframes. Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.

Ordered office supplies as needed to maintain adequate inventory levels. Supported HR functions

Provided general clerical support as required by departmental needs. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

EDUCATION AND TRAINING

Associate of Arts: Medical Technology

California State University - Los Angeles Jun 2005 Los Angeles, CA

High School Diploma

Blair High School Jun 1999

Pasadena, CA

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