PROFESSIONAL SUMMARY

Attentive and careful professional good with numbers and successful

at working with little oversight to produce reliable results. Offers top strengths in organization, analysis and time management. Expert in Customer services and Administration

WORK HISTORY

Tanfeeth Emirates NBD Group - Processing Senior Associate Dubai, United Arab Emirates

09/2021 - Current

United Bank Limited - Customer service representative Lahore, Pakistan

01/2017 - 04/2021

QRG Private Limited - Assistant manager

Lahore, Pakistan

01/2015 - 12/2016

Dubai United Arab Emirates 00000

+971*********

ad0vhl@r.postjobfree.com

SKILLS

EDUCATION

10/2012 - 12/2015

University Of The Punjab

Lahore Pakistan

Masters of Sports Managment :

Sports Management

08/2010 - 09/2012

University Of The Punjab

Lahore Pakistan

Bachelor of Arts: Finance and

Managment

CERTIFICATIONS

Wafa Iqbal

Served as escalation point of contact for internal and external queries.

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● Monitored account reconciliation processes for data integrity.

● Analyzing customer's personal and financial documents Generating liability/ no liability/ clearance letters based on customer request.

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● Update customer Documents on CRM, BPM, FINNACLE

Processing account closing, reinstate accounts, details update card cheque book issuance.

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● Maintain CDD/KYC all kind of letters, account activation.

● Update financial transactions, Debit credit balance. Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.

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Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

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Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.

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Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.

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Boosted monthly sales of Credit card and Personal Loan by skillfully promoting diverse product and service options.

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Educated customers on product usage, charges and fees for desired products.

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Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.

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● Credit analysis

● Financial planning

Accounting software CRM, BPM,

FINNACLE

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● Document evaluation

● Documentation abilities

● Excellent administrative abilities

● Sales enquiry handling

● Administrative support

● Microsoft Office

● Complaint handling

● Sales Manager Certificate

● Cyber Security Awareness

● CPR Ethical Sales Principals

● Business Continuity Management

LANGUAGES

Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

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Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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English

Fluent

Arabic

Intermediate

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