Data Entry Pharmacy Technician
Resume:
Sabrina Barrett
Glendale, AZ 85304
ad0vh5@r.postjobfree.com/
ad0vh5@r.postjobfree.com
Skills
● 25+ years data entry/call center experience /customer service experience
● AlphaNumeric: 9992 Keystrokes per hour 100% accuracy, Typing: 55WPM
● Demonstrated accuracy, attention to detail and ability to work well in team environment
● Proficient at typing, both alphanumeric and 10-key at a rate of 55 wpm
● Adept at both oral and written communication also interacts effectively with individuals
of all levels
● Assertive, self-motivated, goal-oriented, organized and efficient
● Skilled with utilizing multiple computer monitors simultaneously with different computer software programs
● Skilled with computer systems and software such as:
Microsoft Office 2000-2010
Windows NT
Windows Millennium
ICOMs
AS-400
Database
Employment Experience:
Aetna Contracted Credentialing Analyst Remote
Infosys PBM
07/25/2022 to 08/12/2022
•As a Credentialing Analyst in training extracted prescriber information from attached .pdfs to assist and update prescribers onto an Excel PCR document so that prescriber claims can be paid under Medicaid.
CVS Caremark
MTC- Medical Therapy Coordinator
01/2022 - 05/2022
● As a Medical Therapy Co-ordinator which is a sister department to the Pharmacy Advisor Department:
● We contacted members with Medicare Part D insurance and conducted a yearly review of their current medications, vitamins and any over the counter supplements they were taking and took note of any allergies that they might recently have to any medications via their most recent medication list.
● After completing and updating any allergies and the members updated prescriptions along with the correct dosage and frequency of their taken their prescriptions and over the counter vitamins and supplements I would warm transfer the member to a Pharmacist, so that they could conduct the completion of the medication review and a copy of said completed medication list and review would then be mailed out to the member for their personal records.
● Worked well with other Pharmacy Technicians and my Pharmacy Technician Support Staff, Pharmacists and CVS Supervisors
CVS Caremark
Pharmacy Technician-Pharmacy Advisor Team
03/2021 - 01//2022
● As a Pharmacy Technician in Pharmacy Advisor took outbound calls for members in aide in attempting to assist them with refilling their maintenance medications via dual computer screens and data entry input
● Also, via computer data entry contacted member's pharmacy to help facilitate the member being able to pick up their prescribed maintenance medications at their preferred pharmacy of choice.
● Worked well with other Pharmacy Technicians and my Pharmacy Technician Support Staff, Pharmacists and CVS Supervisors
● Met my call matrix goals according to the guidelines set for the Pharmacy Advisor Team
CVS Caremark
Pharmacy Technician- Prior Authorizations/Pharmacy Advisor Team
11/2020 -03/2021
● As a Pharmacy Technician in the Prior Authorizations Department I worked the ePA Loop 1 work queue after completing research to make sure that the prior authorization process for member's prior authorizations got sorted into the correct queue or went back to the member's prescriber if additional information was needed before the actual prior authorization request was processed.
CVS Caremark-Contracted SGS Consultants
Pharmacy Technician-Pharmacy Advisor Team & Prior Authorization Technician/Agent
03/2020 - 11/2020
● As a Pharmacy Technician in Pharmacy Advisor took outbound calls for members in aide in attempting to assist them with refilling their maintenance medications via dual computer screens and data entry input
● Also, via computer data entry contacted member's pharmacy to help facilitate the member being able to pick up their prescribed maintenance medications at their preferred pharmacy of choice.
● Worked well with other Pharmacy Technicians and my Pharmacy Technician Support Staff, Pharmacists and CVS Supervisors
● Met my call matrix goals according to the guidelines set for the Pharmacy Advisor Team
CVS Caremark-Contracted SGS Consultants
Pharmacy Technician-Pharmacy Advisor Team & Prior Authorization Technician/Agent
03/2019 - 01/2020
●As a Pharmacy Technician in Pharmacy Advisor took outbound calls for members in aide in attempting to assist them with refilling their maintenance medications via dual computer screens and data entry input
● Also, via computer data entry contacted member's pharmacy to help facilitate the member being able to pick up their prescribed maintenance medications at their preferred pharmacy of choice.
●Worked well with other Pharmacy Technicians and my Pharmacy Technician Support Staff, Pharmacists and CVS Supervisors
● Met my call matrix goals according to the guidelines set for the Pharmacy Advisor Team
●Had the opportunity to be partially trained with the Prior Authorization Team at CVS
CioxHealth (via ManPower)
Outreach Sub 15 Dept and Scheduler
12/2016 - 02/2017
● Made fifteen outbound calls in an hour to medical facilities and hospitals to obtain a request
for fifteen and under medical charts with a goal to obtain and gain access to five of those
contacts within that same hour
● As a scheduler made fifteen outbound calls in an hour with the overall goal to schedule three
technicians to go onsite and obtain sixteen and above medical chart requests
● Throughout the day checked voicemail messages for any inbound calls in response to voice messages for the insurance companies
United States Post Office
Postal Support Employee
12/2014 - 02/2016
● Data entry and distribution of mail according to schemed zip codes utilizing 10-key and
alphanumeric sequencing
● Sorted parcels for distribution throughout the country
● Moved mail throughout the plant utilizing hand jacks, cages and hampers to get letters,
magazines and parcels onto trailers in accordance to their logistical destinations.
● Filed and sorted letters and magazines in accordance to their addresses
● Hand scanned tracking numbers of parcels and packages for inbound and outbound deliveries
Asurion
Premier Support Specialist
01/2012- 09/2014
● Answered inbound calls from customers concerning billing
● Filed and maintained records
● Transmitted information and documents to customers, using computer, mail and facsimile
machine
● Supervised and coordinated activities of 15 workers engaged in resolving customer problems
and complaints concerning matters, such as, service installation and billing
Verizon - Contract Customer
Service Specialist
12/2010 - 10/2011
● Heard and resolved complaints from customers calling over the phone for various inquiries
● Analyzed and resolved work problems and assisted workers in solving work problems as a
subject matter expert.
● Followed up with customers to ensure that complaint was satisfactorily resolved
● Answered user inquiries regarding computer software and hardware operation to resolve
problems
Cox Communications Billing/
Customer Care: Tele-Worker
1/2008 -10/2010
● Explained rates and company services while creating customer need for products and
services
● Calculated and quoted rates for landline phone, high speed Internet, cable television and
wireless services along with other supporting products and services
● Demonstrated products representing technological advances in industry to fit customer needs
Education:
Pima Medical Institute
Certified Physical Therapy Technician
Oswego High School High School
NY State Regents Diploma
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