Data Entry Customer Service
Resume:
John Martin
**** ******* *** *****, ***********, AR 72129
501-***-**** (text)
ad0vgg@r.postjobfree.com (email)
OBJECTIVE I am seeking a work-from-home position where I can create a well-organized environment by utilizing my capabilities with Microsoft Office, using my knowledge of troubleshooting and PC repair, and exercising my diverse talents and experience.
SKILLS
PROFILE
A+ Certified (CompTIA# COMP001000376184).
Able to type 45-55 WPM, and data entry varies between 9500-10000 KPH.
Over 17 years of customer service, sales, and computer experience.
Highly organized and very proficient, and able to multitask efficiently.
Over six years of experience in a warehouse/distribution center environment.
Over six years of forklift driving experience.
EMPLOYMENT Arise Platform - CSR - Remote, Arkansas October 2022 – Present
Currently working as a customer service representative for various companies hosted by the Arise Platform.
This is a work-from-home position.
Log onto the Arise Platform before the beginning of my shift and assist customers as needed.
Papa-Family on Demand - Papa-Pal - Central, AR Jul 2021 – Present
Give transportation services to doctor visits, prescription pickups, or any other errands requested by the client.
Provide virtual and in-person companionship to clients.
Perform essential house cleaning services and light yard work upon request.
Any other essential duties or tasks required by the client. Bela Flor Nurseries - Merchandiser - Hot Springs, AR May 2021 – Oct 2021
Unloaded carts of products from trucks and placed them on shelves and racks for display and consumer purchase.
Organized and cross-merchandised products.
Watered, maintained, pruned, and cared for products to ensure longevity for maximum profits.
Broke down racks to minimize parking lot footprint and alleviate delivery driver workload. Kohler - STO Department Head - Sheridan, AR Aug 2016 – Apr 2021
Created, printed, pulled, and shipped orders (via FedEx Ground, LTL, and TL for domestic, container/air freight for international shipments, and processed all outbound paperwork) for Kohler sister plants across the world, as well as took orders via phone and email for customer complaints and expedited those orders for customer escalations.
Coordinated with all shipping companies regarding domestic LTL and TL for customer orders and with freight forwarders for all container and air freight shipments to be exported.
Verified imports and domestic shipments for inventory accuracy, keyed products into SAP, reported any errors to the suppliers for compensation/correction, and maintained physical and digital inventory throughout the warehouse.
Operated sit-down forklift to load LTL shipments, load/unload incoming or outgoing trailers and containers, and reach trucks for product order allocation. EMPLOYMENT Shift Leader - Pizza Hut - Sheridan, AR Nov 2014 – Dec 2017
This was a key holder position.
Opened and closed store, managed cash deposits, verified accuracy of tills and safe, took customer complaints, and offered solutions.
Answered phones, prepared food on order, and ensured everything was ready for the following shift change.
EMPLOYMENT All Employment Prior 2014
● SMX - Kohler Co - Warehouse Associate - 2014–2014
● Express Personnel - ITW Shippers - Hand Valve Operator- 2013–2013
● Skye’s, Inc. - Malvern, AR - Customer Service Representative - 2011–2011
● Southern Ice Equipment - Little Rock, AR - Parts Manager - 2010–2010
● Turnage Employment - BCBS - Little Rock, AR - Verification Clerk - 2009–2009
● Labor Finders - Nabholz - Benton, AR - General Laborer - 2009–2009
● Express Personnel - JM Associates - Little Rock, AR - Closed Captioner - 2009–2009
● Express Personnel - Express Personnel, Little Rock, AR - Receptionist - 2008–2008
● Benton Courier - Benton, AR - District Manager - 2007–2008
● Firehouse Subs - Benton, AR - General Manager - 2007–2007
● Cingular Wireless, Little Rock, AR - Customer Service Representative - 2006–2007
● Alliance Express, Little Rock, AR – Distribution Warehouse Assistant – 2004–2006
● Clean Water Action, Okemos, MI – Lobbyist - 2003–2003
● JC Penney Inc, Okemos, MI – Sales Representative - 2001–2003
● Goodwill Industries, Owosso, MI – Sales Representative - 2000–2001
● America West Airlines, Phoenix, AZ – Customer Service Representative – 2000–2000
● Mazzio’s Pizza, Sheridan, AR – Cook, Shift Manager – 1995–1999
● The Furniture Gallery, Sheridan, AR – General Manager – 1999–1999
● BF Goodrich, Sheridan, AR - Lean Manufacturing Assistant - 1998–1998
● Custom Microsystems, Little Rock, AR – Computer Technician – 1997–1998 EDUCATION Sheridan High School
Diploma – 1997
Sheridan, AR
Ouachita Technical College
Network Management – 1998-1999
● 18 credit hours
Malvern, AR
Career Quest
A+ Certification - 2003
● CompTIA# COMP001000376184
● 4 Credit Hours (120 Clock Hours)
Okemos, MI
AWARDS Eagle Scout
● Boy Scouts of America, Troop 60
Sheridan, AR
REFERENCES Philip Elliot – Pine Bluff, AR
● Supervisor
Lead – Kohler
Mike Johnson – Poyen, AR
● Former Colleague
Maintenance – ITW Shippers
Brandon Love – Sheridan, AR
● Former Colleague
Material Support II – Kohler
Contact this candidate