Ricardo Ortiz

Houston, TX

ad0vge@r.postjobfree.com

+1-832-***-****

Work Experience

Automotive Service Advisor/Writer

Uptown Automotive - Houston, TX

December 2021 to May 2023

Greet customers as they come in. Record their concerns with a vehicle get their information have them sign a release form and let them know that I will get back with them as soon as the technician is completed. Work the estimate up for customer, then email it to the customer. Follow up with a call to verify they received the estimate, get approvals. Order parts needed print repair order with approved stamp, give to the proper technician or shop manager. Verify all parts have come in that are correct give to the proper technician. Update customer, then let the customer known when vehicle is ready for pick up. Receive payment from the customer . Then close invoice in the point of sale software. Order any parts or oil lubricants for inventory if needed.

Automotive Service Writer

Kacal's Auto & Truck Service - Houston, TX

August 2016 to January 2021

Same as other job.

This shop was more diesel orientated for semi trucks Mobile Homes dump trucks fire rescue truck Etc Automotive Service Manager

Goodyear - Houston, TX

July 2015 to May 2016

Started off as only service writer and ended up as manager. After performing Manager work for 6 months, ask for a raise raise was denied. I was still making service advisor pay. The business was actually sold twice while I was there and the last new owner would not meet my salary demand of pay. Service writer to Management payment. Salary structure $18,000 - $20,000 difference. Automotive Service Manager

Paynes automotive - Houston, TX

August 2006 to March 2012

Was hired as a car wash detailer/general service technician. Clean cars that were coming out of the body shop side perform oil changes maintenance on vehicles right up concerns for vehicles repair brakes replace tires balance tires in any preventive maintenance needs of the vehicle. Owner noticed that I was very knowledgeable as well as outgoing personality became assistant service manager 2 years after that became manager of the location

Education

High school diploma

South Houston High School - South Houston, TX

February 1985 to June 1987

Skills

• Auto Estimating (10+ years)

• Retail Sales (10+ years)

• Auto Service Management (10+ years)

• POS. I have experience with Ro Writer, Mitchell on demand, Tekmetric (10+ years)

• Oil Change (5 years)

• Brake Repair (5 years)

• Electrical Experience, worked with Amber LP Industrial electrical. I was a industrial journeyman electricians and chemical plants and Reliant Energy plants (4 years)

• Sales (10+ years)

• Mechanical Knowledge (10+ years)

• Suspension (5 years)

• Data Entry (10+ years)

• Automotive Repair (5 years)

• Sales Management (10+ years)

• Maintenance (5 years)

• Have a ASE Service Writer certificate (need to update) (5 years)