Customer Service Quality Assurance
Resume:
SINDI Y. MESA-VARGAS
*** ***** ***** ***, **. Cloud, FL 34772
ad0vgb@r.postjobfree.com
OBJECTIVE
To acquire a position that will allow me to demonstrate my talent, dedication and hard work to help your company grow while also offering me the opportunity to continue my professional growth.
EXPERIENCE
FedEx Ground (Smart Post): Orlando, FL. December 2020 – February 2023 Position: Sr. Operations Administrator II - Quality Assurance
• Was a member of the safety committee.
• Repackaged and relabel damaged packages.
• Filed damage reports and created over labels.
• Ensured that I provided the best customer support.
• Investigated damaged packages for missing content.
• Scanned, sorted, organized and distributed packages.
• Inputted tracking and package information into system.
• Used data application to help customer track packages.
• Collected package records and reports and maintained a log.
• Maintained and inputted information in a hazardous material log.
• Made sure that all work areas are always clean and safe to work.
• Cleaned up spills/ hazardous material when alerted to certain area.
• Liaison between operations and customer to ensure shipment integrity.
• Helped answer customer questions and concerns in locating their package.
• Followed all company rules to ensure that everyone is in a healthy work environment.
• Collected loose items within the warehouse to then identify what package it belonged to.
• Segregated packages from movement within the Hub and local centers to reduce looping.
• Searched and verified addresses through various sources so the contractor can deliver packages.
FedEx Ground (Smart Post): Orlando, FL. November 2020 – December 2020 Position: Package Handler
• Followed all company rules.
• Attended all safety meetings.
• Always alert for any unexpected accidents.
• Worked as a team to always get the job done.
• Scanned, sorted, organized, bagged and palletized.
• Made sure that all work areas were always clean and safe to work.
• Used proper lifting and package handling techniques to avoid injury. Living Well Chiropractic: St. Cloud, FL August 2020 - November 2020 Position: Front Office Supervisor / Case Manager/ Customer Service
• Collected tender (i.e.: cash, credit card, checks).
• Supervised all front desk staff and delegated as necessary.
• Collected proper insurance information for billing purposes.
• Ensured that the front end ran both smoothly and effectively.
• Opened and closed cash registers (i.e., balanced cash drawers).
• Ensured proper communication between associates and patients.
• Ensured any release of information requests were HIPAA compliant.
• Ensured that all the patients were seen accordingly and in a timely manner.
• Scheduled new patients and followed up appointments through Genesis software.
• Entered patients’ information, verified insurance eligibility for patient’s and reviewed with patient before any service was rendered.
Optimum by Altice USA: Piscataway, NJ October 2016 - July 2020 Position: Call Center Sales Representative/ Customer Service
• Worked in a call center environment.
• Followed up on leads on a daily basis.
• Touched base with clients after installations.
• Identified the reason for the call to best help the customer.
• Reached target goals by opening new customer accounts.
• Maintained a consistent selling flow to reach target numbers.
• Provided exceptional customer service and basic troubleshooting.
• Stayed up to date with the constant change of product and promotions.
• Reviewed customer existing services and sold ancillary products (TV, internet and phone).
• Compiled with Optimum trainings and sales pitches to ensure stronger customer satisfaction.
• Entered customer information and collected payments on new or existing accounts through IDA. Cohens Fashion Optical: Staten Island, NY April 2014 - October 2016 Position: Sales Representative/ Assistant Manager/ Customer Service
• Assisted patients with applying for financing.
• Educated patients on NVO, DVO, Progressive.
• Dispensed frames and contacts on patients’ arrival.
• Trained new patients on proper contact placement and removal.
• Opened and closed cash registers (i.e., balanced cash drawers).
• Insured any release of information requests were HIPAA compliant.
• Up-sold on materials and add-ons (i.e.: CR39, Polycarbonate, Crizal).
• Scanned, shredded and filed patient files according to HIPPA guidelines.
• Reached out to patients to schedule a pick up when orders where ready.
• Helped clients select frames and educated them on what the doctor prescribed.
• Answered customer phone calls and helped them with any questions or concerns.
• Verified insurance eligibility for patient’s and reviewed with patient before any service was rendered.
• Set-up patient accounts, input patient information, computed sales prices, total purchases and processed cash or credit payments.
Dello Russo Eyecare: Bergenfield, NJ February 2013 - April 2014 Position: Sales Representative / Customer Service
• Opened and closed cash registers (i.e., balanced cash drawers).
• Stayed up to date on current sales, promotions and maintained records.
• Reached out to patients to schedule a pick up when orders where ready.
• Answered patient phone calls and helped them with any questions or concerns.
• Set-up patient accounts, input patient information, computed sales prices, total purchases and processed cash or credit payments.
• Recommended, selected, and helped locate eyewear based on customer needs and what the doctor prescribed specifically for the patient.
Rotonde Construction: Harrington Park, NJ September 2008 - January 2013 Position: Office Manager/ Customer Service
• Made bank deposits.
• Handled all office matters.
• Processed account payable and receivable.
• Stocked and kept everyone in the office on track.
• Picked up and dropped off architectural drawings.
• Liaison between Contractor, customer and sub-contractor.
• Executed business relations between company and clientele.
• Answered phones and made outgoing phone calls to customers.
• Maintained, installed, troubleshooted and repaired office equipment.
• Scanned, filed, organized, bid jobs and typed up construction contracts.
• Set up meetings between sub-contractors to discuss new job location and details.
• Entered all the information required to create contractor and subcontractor accounts on a daily basis.
Dumont Car Wash: Dumont, NJ May 2008 - September 2008 Position: Assistant Front Desk Manager/Customer service
• Sold packages and bundles.
• Collected customer payments.
• Managed all day-to-day activities.
• Supervised all front desk and staff.
• Entered inventory data on a daily log.
• Ordered, received and stocked supplies.
• Responsible of operating and managing the business.
• Handled any and all customer questions and or concerns.
• Opened and closed cash registers (i.e., balanced cash drawers).
• Entered daily sales on a ledger and emailing at the end of day to manager.
• Helped customers understand different packages and made recommendations. The Graycliff, Fine Catering: Moonachie, NJ June 2005 – May 2008 Position: Server
• Handled food and beverages responsibly.
• Responsible for venue set up and break down.
• Handled any all-customer requests and accommodations.
• Cleaned, decorate and organized rooms for different size parties.
• Welcomed customers, took food orders and served them in a timely manner.
• Followed all safety protocols to always keep both the staff and customers safe. EDUCATION
Bergen Community College, Paramus, NJ Graduated 2010
• Associate of Science in Criminal Justice
Bergen County Technical High School, Teterboro, NJ Graduated 2005
• High School Diploma - Cosmetology
SKILLS & QUALIFICATIONS
• Data entry
• Adaptability
• Active listener
• Critical thinker
• Self-motivated
• Easily trainable
• Positive attitude
• Compassionate
• Results-Oriented
• HIPPA Compliant
• Ledger balancing
• Computer literacy
• Cash management
• Interpersonal skills
• Organizational skills
• Complaint resolution
• Great problem solver
• Record management
• Insurance verification
• Great attention to detail
• Quick and eager learner
• Administrative assistance
• Performance improvement
• Persuasive speaking skills
• Inbound and outbound calls
• Staff management and supervision
• Clear Written and communication skills
• Fluent in English and Spanish (Oral and written).
• Comfortable working in a high pace environment.
• Manage multiple projects effectively and efficiently.
• Customer service / customer support / customer retention
• Enjoy working as a team member as well as independently.
• Personable and willing to work hard to achieve any goals set by employer.
• Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook), IDA (phone software), QuickBooks, CEBS and Adobe acrobat.
Contact this candidate