Customer Service Marketing Manager

Kimberly Scholer

Scottsdale, AZ ***** ****************@*****.*** 602-***-****

Objective

Seeking a position where my skills, abilities, and experience can be best utilized for the betterment and growth of the organization

Skills and Qualifications

7 years of customer service experience Effective communication (written and verbal) Able to use a multiline phone system Efficient managerial and leadership abilities Proficient with Microsoft Office Strong problem solving skills Organized and excellent multi tasker Friendly, helpful, and takes initiative Employment History

CarMax

05/2021 - Present

CXA2 Transaction Support

● Tempe, AZ

Choice Motor Group

06/2018 - 03/2020

Title and Marketing Manager

Scottsdale, AZ

Brinker International 07/2015 - 06/2018

Server / Waitress Simi Valley, CA/ Scottsdale,

AZ

Ovation Medical 04/2015 -

02/2016

Receptionist Agoura Hills, CA

• Greet Guests and Direct Guests to proper area; Transfer sales calls to appropriate Reps

• Process and Record payments in QuickBooks, prepare and mail past due invoices, collection calls

• Track and Process FedEx invoices

• Generate Daily, Weekly, and Monthly sales reports and metrics

• Process Hourly Employee Payroll

Child Care Provider 05/2012-present

Private Residence Simi Valley, CA

Observing and monitoring children’s play and learning activities Maintaining a safe play environment

Practicing and following safety and sanitation procedures Dressing children and changing diapers

Instructing children in health and personal habits such as eating, resting, and toilet habits Preparing food, serving meals, and refreshments to children Patient Service Manager 05/2009 – 05/2011

Nationwide Medical Agoura Hills, CA

Conferred with customers in order to provide information about medical services and devices Recorded customer interactions, details of inquiries, and account status Requested sales of new or additional products and services Ensured that all appropriate changes were made to resolve customer dissatisfaction Implemented a successful daily goal tracking system to improve sales Warranty Escalation Manager 04/2008 – 02/2009

Nexicore Simi Valley, CA

Worked closely with computer technicians to asses damages to clients’ laptop computers Recorded damages by taking pictures and detailed notes Contacted warranty companies to gauge the amount of customer coverage Processed, packaged, and shipped manufacturer defects back to respective warehouse Tracked all shipments and made certain customers were satisfied Sales Manager 10/2004 – 06/2008

World Music Simi Valley, CA

Explained merchandise, operation, and care of musical instruments Prepared sales slips, music lessons, and rental contracts Recommended, selected, and obtained merchandise based on customers needs Computed sales prices as well as processed cash, credit cards, and e-check payments Planned employee schedules and reported time sheet data to payroll

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