Customer Service Representative

Susanne Ramirez

**** ******** **, ********, **, *6049 • 785-***-**** • **************@*****.*** Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.Organized Patient Service Representative with 15 years of experience in healthcare. Document filing

Learning Management Systems

Extremely organized

Scheduling

Confidentiality

Document scanning

Data entry

Strong verbal communication

Clerical support

Patient greeting

Directing callers

Professional bedside manner

One-on-one Instruction

Payment collection

Medical insurance

Self-motivated

Information collection

High School Diploma - 2000

Webb City High School - Webb City, MO

Patient Services Representative - October, 2019 to Present Family Medicine Associates PA - Lawrence, KS

Responded to customer requests via telephone and email and effectively answered questions and inquiries. Assisted patients in filling out check-in and payment paperwork. Scheduling, screening, and following-up with all patients for tests, surgeries, consultations etc Collected and processed co-payments and out-of-pocket charges using [Software]. Managing the front desk during new and follow-up patient days Office Assistant - October, 2018 to August, 2019

Sun Creations Inc - Lawrence, KS

Delivered expert clerical support by efficiently handling wide range of routine and special requirements. Ensured business records were accurate by consistently updating customer information. Reviewed files, records and other documents to obtain information to respond to requests Routed incoming calls and faxes and drafted detailed messages to expedite response. Front Office Manager - May, 2012 to October, 2018

Brothers, Bezold & Associates - Joplin, MO

Established and updated work schedules to account for changing staff levels and expected workloads. Assisted Business Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews. Assessed performance of different employees and motivated team members to enhance productivity. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Office Assistant - March, 2008 to May, 2012

Allergy And Immunology Dr. Straub - Joplin, MO

Delivered expert clerical support by efficiently handling wide range of routine and special requirements. Reviewed files, records and other documents to obtain information to respond to requests Routed incoming calls and faxes and drafted detailed messages to expedite response. Tracked inventory and ordered office supplies encouraging cost-effective solutions. Sorted and distributed office mail and recorded incoming shipments for corporate records. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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