Antoinette M. Martin

● ad0vdw@r.postjobfree.com ● 908-***-**** ●

EDUCATION

Curry College, Milton, Massachusetts May 1976

Bachelor of Arts

Major: Elementary Education and Learning Disabilities, Minor: Psychology GPA: 3.35/4.0 SKILLS

Market Services

Customer Relations

MS Office and Documentation

PROFESSIONAL EXPERIENCE

Commercial Lines Account Patterson-Rep., McKenna Agency, Springlake, NJ March 1992 - October 1994

● Maintained detailed documentation of client visits, emails and phone calls in company database

● Customized insurance programs and cross-promoted products to maximize groups profits and generated sales by offering expert insurance policy suggestions

● Followed up on cancellations to entice former clients to renew policies

● Conducted need-based customer policy reviews for coverage updates

● Assisted clients in completing insurance applications by translating complex insurance terms into understandable language and delivering high level, individualized service to each client

● Calculated premiums and set up clients with automatic payment options for discounts Commercial Lines Customer Service York-Rep.Jersey, Underwriters, Tinton Falls, NJ Sept 1989 - June 1991

● Marketed insurance policies such as commercial auto liability, property, and package insurance for business purposes

● Scheduled appointments and oversaw meetings to present insurance proposals to prospective clients

● Observed strict confidentiality procedures to maintain corporate and customer safety and privacy Customer Service Representative Kennedy Eatontown, Ins Agency, NJ Sept 1987 - July 1988

● Maintained detailed documentation of client visits, emails and phone calls in company database

● Customized insurance programs and cross-promoted products to maximize groups profits and generated sales by offering expert insurance policy suggestions

● Promoted insurance sales and aided customers in a multitude processes relating to policy management Customer Service Rep, Mulloney, Iskowe, & Ocean Kennedy Township, NJ Sept 1981 - Aug 1988

● Collected client information to better meet customer requirements and assist in selecting the best insurance options

● Collected claim information and data to forward to insurance companies Special Education Teacher, Oceanport School, Oceanport, District NJ Special Education Teacher, Rumson School District, Rumson, NJ