TOM GOUSBY
ad0vcv@r.postjobfree.com 732-***-**** Alpharetta, GA LinkedIn
Education Bachelor of Science in Information Technology 12/2024 Capella University Current Student
Skills • SRE Background
• Kubernetes/OpenShift
• Splunk/Dynatrace
• Python Scripting
• Jira/Service Now ticketing
• Docker
• Application Modernization
• Linux Systems/BASH/Github
• Continuous Integration/Delivery (CI/CD)
• Grafana
• Prometheus
• Conflict Resolution/End-User Support Ticket
handling
Experience Site Reliability Engineer, Associate
IST Reliability Operations
01/2022 - Current
Morgan Stanley Alpharetta, GA
• Planned, scheduled, and controlled installation processes from start to finish to ensure all project requirements are delivered on time.
• Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
• Managed projects for leading technology solutions provider dedicated to helping customers build, manage, optimize, and secure IT infrastructures.
• Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
• Utilized Python to handle debugging and automation scripting tasks.
• Monitored internal Financial Advisory platforms and server outage management daily, analyzing database applications and making necessary adjustments to parameters and architecture to improve performance.
• Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
• Constructed SQL Server queries for ad-hoc data requests, aligning systems with business needs to enhance scalability of database structures and recommend improvements.
• Collaborated with DevOps team and Financial Advisors to integrate internal trading applications with the e-trade integration, developing redundant systems and procedures for disaster recovery and archiving to maintain data protection.
• Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.
IT Consultant (Application Support) 07/2019 - 01/2022 FDM Group, Morgan Stanley New York, NY
• Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
• Supervised IT staff accountable for identifying and diagnosing server and data center issues and design and implementation of new data center technologies.
• Strengthened IT internal infrastructure, help desk, application development, sales, account management and customer service operations areas by implementing continuous process improvements.
• Modified existing software systems to enhance performance and add new features.
• Highlighted business priorities with staff members and directed workflow to ensure high-level performance.
Conciliator (Mediator) Level II 10/2015 - 02/2019
American Arbitration Association New York, NY
• Utilized Tableau for business intelligence to create reports, tracking arbitration award trends with parties and successfully resolving the party's caseload in bulk.
• Initiated case settlements between personal injury law firms and auto insurance companies based on in-depth BI reviews, utilizing Modria to run statistics on optimal settlement rates and training staff in Tableau for large-scale data analyses; increased settlement rates from 15% to over 40%.
• Reworked and automated case distribution by age of case, prioritizing urgent cases via Microsoft Excel live spreadsheet while creating or reviewing technical design documentation to drive accuracy of reporting solutions.
• Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.
Security Forces Team Leader 05/2009 - 04/2012
U.S. Air Force Cheyenne, WY
• Supervised and lead a team of several troops in Nuclear Security formations, daily operations and personal development.
• Protected nuclear missile fields with active missiles and missile maintenance workers that possess the launching codes.
• Oversaw multiple security drills and helped train troops in weapon and physical training. 4
Certifications &
Professional
Training
• Site Reliability Engineering (SRE) Certified – Willey Edge Global Academy
• FDM Consultant Training
• General Assembly Coding Bootcamp