Oladapo Esther

306-***-****

Email: ad0vc7@r.postjobfree.com

SUMMARY

Dedicated and detail-oriented customer service representative with 4 years experience of providing exceptional services to clients and supporting administrative and financial functions. Seeking to contribute my skills to a customer focused organisation to optimize client satisfaction. EXPERIENCE January 2019- February 2020

Lagos state government: Ministry of Information

Internship: Administration

• Maintained detailed records of city council meetings.

• Prepared and reviewed documents for public records and legal compliance.

• Supported senior administrative personnel in drafting reports and summaries.

• Assisted in scheduling department meetings and prepared meetings materials.

• Responded to public inquiries and provided information on government program services.

• Managed sensitive and confidential documents for the ministry.

• Assisted in drafting reports, summaries, responding and sending of official mails. Multichoice Nigeria May2020 - December 2020

Customer service representative.

• Provided excellent customer service to clients, addressing inquiries, and resolving issues related to income and financial matters.

• Was responsible for customer account recovery.

• Identifying and assessing customers needs to achieve maximum satisfaction.

• Maintained accurate and organized financial records for clients. DeBroadGreene Nigeria Limited February 2021- September 2022 Customer service Administrator

• Maintained client data base and record to ensure accurate and up to date information.

• Collaborated with customer service team to handle client request and ensure satisfaction.

• Coordinated appointments, meetings and events optimizing office efficiency.

• Supported management by organising and managing office documents and files.

• Responded to client’s inquiries and provided information on company services and policies.

Claris delight October 2022- Till Date

Administrative virtual assistant/ Customer service

• Successfully managed all administration projects weekly.

• Communicating with clients and promptly responding to emails and calls, manage schedule to assure positive workflow.

• Edited and reworked to publish articles and internal company communications for accuracy, tone, and grammar.

• Built up a massive database of past and current clients and hunted down potential customers.

• Organized and maintained online company files, invoices, and other digital Documentation.

Skills:

• Proficiency with Microsoft word

• Establishing, developing positive business and customer relationship

• Proven ability to manage and maintain positive client relationship.

• Proficient in customer service practices, CRM software, and administrative tools.

• Highly adaptable and capable of managing multiple task and responsibilities. EDUCATION:

Yaba college of technology Nigeria: 2017-2019

• Mass communication National diploma.

University of Regina 2022- Till Date

• Liberal Arts diploma: Minor in Critical Thinking and Professional Ethics.

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