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SKILLS

Active listener.

Outgoing personality

Problem-solving.

Adaptability.

Computer skills.

Multitasking.

Product knowledge.

Organizational skills.

LANGUAGES

English

Hindi

Bengali

INTERESTS

Listing Music

Gardening

NetSurfing

WORK EXPERIENCE

Customer Relationship Officer

Axis Bank- Kolkata

09/2021 - Present

Job Roll:

• Processing of loan applications, conducting due diligence, site visits.

• Convey sanction/reject decision to the customer, handover sanction/rejection letter and follow up for documentation. Identifying customers’ needs, clarify information, research every issue and providing solutions.

• Building and maintaining profitable relationships with key customers.

• Understanding key customer individual needs and addressing these. Call Centre Executive

Alcove Realty - Kolkata

11/2020 - 08/2021

Job Roll:

• Managing large amounts of inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Recording details of comments, inquiries, complaints, and actions taken.

• Frequently attend sales meeting and training session to improve knowledge and performance level

• Meet personal targets and work towards meeting team targets

• Submit timely reports on performance, targets and customer queries.

• Identifying, escalating priority issues and reporting to the high-level management

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Other duties as assigned.

Sales Co-Coordinator Cum Team Leader

Zovees Herbal Beauty - Siliguri

05/2019 - 03/2020

Job Roll:

• Managing large amounts of inbound and outbound calls in a timely manner Key Skills

• Strong phone and verbal communication skills along with active listening

• Previous experience in a customer support role

• Familiarity with CRM systems and practices

• Experienced at working under pressure and multitasking.

• Customer focus and adaptability to different personality types

• Proficient with MS Excel, PowerPoint, Word.

• Ability to multi-task, set priorities and manage time effectively EDUCATION

Ekata Saha

Bachelor of Arts

Calcutta University

Year of passing: 2013

Higher Secondary Education

ICSC

Year of passing: 2010

Secondary Education

ISC

Year of passing: 2008

PERSONAL DETAILS

Father’s Name – Bablu Saha

Address -- Flat No. B3, Titli apartment, Kalyanagar Bottola, Khardaha Category – General

Date of Birth – 20th October 1991

Nationality - Indian

Sex - Female

Religion – Hindu

DECLARATION:

“I do here declare that the above written particulars are correct and true to the best of my knowledge and belief.”

Date:

Place: Kolkata Signature

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