Customer Service Operations Manager

Isaac C’De Baca

Whatever it takes.

Albuquerque, NM 87108

********************@***********.***

+1-505-***-****

Hardworking with self management capabilities, over 20 years field experience and I do believe my best days are ahead of me. Skilled to assist in all aspects on the job site. I will provide the highest level of service in the industry with superior craftsmanship to every project. Strive continuously to maximize productivity and stay cost effective with budget conscious practice at all times. Computer literate with above average typing speed. Approach work responsibilities with a slight “chip on my shoulder” that has served me well and stems from an unwavering desire to be the best everyday. Thank you for the consideration of work.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Owner/Operator

Head of the Herd Home Specialists

August 2008 to Present

Lead operations manager and field production foreman. Duties include anything from the roof to the foundation. Manage timelines interfaced with budget and client expectations. Self reliant working without helper for several years and in that time my maturity caught up with my age thus leading my search for an office.

Contractor

Sandia Mobile Home Service

1999 to 2008

-Custom decks, awnings, from the steps & ramps, roofs & handrails

-Complete Tape & Texture close ups, redo's & vinyl trim-outs

-Custom interior & exterior painting

-Remodel work throughout the house

-Pellet/Wood Stove installs & repairs

-Flooring installations from basic to customized (Tile, Stone, Laminate, Wood, Engineered Vinyl Planks, Carpet

-Plumbing, repairs, re-plumb of whole home, supply & drains Customer Service Representative

VoiceStream Wireless

1998 to 1999

Customer care representative with inbound call center. Responsible for addressing any and all customer concerns, questions, complaints in addition to activation of new accounts usually through sales staff. Required to jump in and out of the designated billing, promotional and technical systems to provide consumers with solutions to the aforementioned issues which cloud their experience as subscribers. Education

Associates Degree - Liberal Arts ( ATVI - 1999 )

January 1997 to April 1999

GED

Albuquerque High School - Albuquerque, NM

September 1993 to October 1996

Skills

• Plumbing (10+ years)

• Tile Laying (5 years)

• Computer Literacy (2 years)

• Handyman (10+ years)

• Carpentry (7 years)

• Landscape Maintenance

• Trim Carpentry

• Construction

• Drywall

• Remodeling

• Door Hanging

• Construction Management

• Frame Carpentry

• Concrete Finishing

• Facilities Maintenance

• Mechanical Knowledge

• Customer service

• Process management

• Power tools

• Hand tools

• Communication skills

• Word processing

• Computer skills

Additional Information

SKILLS

*Excellent written and oral communication skills

*Self-motivated, time efficient with adaptability for field or office.

*Electric plumbing, mechanical, structural and cosmetic.

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