CenterChrisƟne Mabe, CQIA

336-***-**** Pinnacle, NC ChrisƟne.ad0v9r@r.postjobfree.com linkedin.com/in/chrisƟnewmabe SENIOR EXECUTIVE ASSISTANT

PROJECT COORDINATION EVENT MANAGEMENT HUMAN RESOURCES Organized, cost-conscious, and resourceful ExecuƟve AdministraƟve professional with experience supporƟng ExecuƟves at all levels in the following areas: Human Resources, ConsulƟng, Talent AcquisiƟon, Quality and EducaƟon, Employee Benefits, and Learning and Development. A team-oriented professional with excellent Ɵme management, interpersonal, and presentaƟon skills, along with a demonstrated ability to prioriƟze and manage mulƟple projects in a demanding, fast-paced environment. Possesses a conƟnuous drive to improve processes, to learn and embrace innovaƟve technology, and to enhance team and department proficiencies and communicaƟon. Collaborates well with diverse individuals and is enthusiasƟc about fostering strong internal and external relaƟonships. EffecƟve and trustworthy, with excellent prioriƟzing, problem-solving and analyƟcal abiliƟes. Takes iniƟaƟve and acts as an advocate, working to idenƟfy, develop, and implement high-impact business process improvements. CORE COMPETENCIES

ConfidenƟal CommunicaƟons Policies & Procedures Cross-FuncƟonal CollaboraƟon Leadership Training & Development Onboarding Business Process Coaching & Mentoring Time Management Quality Assurance Data Analysis EducaƟonal CoordinaƟon CreaƟvity RelaƟonship Management PROFESSIONAL EXPERIENCE

FTI CONSULTING, INC., Winston, Salem, NC 02/2020 – 08/2023 FTI is a forensic liƟgaƟon consulƟng (FLC) and accounƟng firm. ExecuƟve Assistant II

Working remotely, streamlined administraƟve processes, and provided comprehensive support to a 20-person team of execuƟves and directors.

Scripted and reviewed LeƩers of Engagement (contracts) for project work, finalized Expert Witness authored reports for Client Counsel (expert reports had to be edited, proofed, formaƩed, consistent throughout to meet company and client requirements, as well as APA standards). Converted final reports to PDF with encrypƟon and electronic signatures.

Successfully uƟlized the firm’s CRM (Salesforce) to enter conflict checks and open liƟgaƟon maƩers and maintain contact informaƟon.

Performed day-to-day calendar management, travel arrangements (domesƟc and internaƟonal), expense reporƟng and tracking, and Ɵme entry for managers and execuƟves located across NC, NY, PA, and NV.

Provided expert administraƟve support with documents, presentaƟons, spreadsheet reports, ad hoc research and managing budgets.

Acted as Lead EA for a team of 38 EAs, facilitaƟng bi-weekly group calls, managing communicaƟons, securing guest speakers, establishing an EA Council, idenƟfying process improvements, training team members, and creaƟng a secure MS Teams site for seamless knowledge exchange.

IniƟated a comprehensive training plan for new ExecuƟve Assistants to swiŌly equip them with expert-level support skills, overseeing the EA Trainers and coordinaƟng all aspects of the plan's development and implementaƟon.

Served as the MS Teams Administrator, performing periodic audits and seƫng up new Teams, Channels, and access for:

The Global Insurance Services business (GIS) business unit, uƟlized regularly by 40+ execuƟves, consultants, managers, and directors.

Both the EA Team and the AdministraƟve Professionals Team, uƟlized by 150+ AdministraƟve Professionals.

Earned a nominaƟon for the esteemed 2021 FTI Global Award, Ɵtled the "Got It Done Award," for work in establishing the EA Business Resource Group. Recognized as one of 100 finalists among a global workforce of 6,900 FTI professionals.

Garnered a nominaƟon in 2022 for another presƟgious Global Award: the "Relentless InnovaƟon Award." BB&T, Winston, Salem, NC 10/2015 – 08/2019

AdministraƟve Assistant III RecruiƟng Coordinator

Orchestrated background screens, maintaining compliance with company standards.

Managed recruiƟng and relocaƟon invoices, ensuring smooth payment workflows via ARIBA and SAP.

Wrote, edited, and distributed a bi-monthly newsleƩer to keep 73-member team updated on HR updates, organizaƟonal changes, team member highlights, tech Ɵps, and other news.

Charged with SharePoint admin, enhancing resource accessibility for RecruiƟng and Talent & AcquisiƟon teams. ChrisƟne Mabe, CQIA 336-***-**** Page 2

BB&T Role, conƟnued

Efficiently managed employee parking for 3 garages, opƟmizing communicaƟon and conducƟng monthly audits to ensure payroll accuracy.

Provided comprehensive admin support, coordinated meeƟngs, interviews, WebEx calls and meeƟngs, and expenses.

Created innovaƟve forms, presentaƟons, and templates to drive process efficiency.

Ensured IS compliance and acted as InformaƟon Security Compliance Manager for Talent AcquisiƟon.

Handled sensiƟve ReducƟon-in-Force (RIF) leƩers with professionalism and confidenƟality. CENTERPOINT HUMAN SERVICES, Winston-Salem, NC 04/2014 – 10/2015 Human Resources Assistant

Assisted in HR operaƟons, including benefits, payroll, and employee records for the Managed Care OrganizaƟon (MCO) to opƟmize efficiency, including overseeing benefit administraƟon and annual enrollment.

UƟlized acƟve and passive methods to recruit diverse disciplines. Conducted creaƟve candidate searches, and managed background screenings, reference checks, drug screen scheduling, and interview scheduling.

Streamlined onboarding, facilitated benefits orientaƟon, and input data into the HRIS system for new hires.

Maintained detailed employee files for benefits, payroll, and related data.

Coordinated monthly meeƟngs, Quarterly Town Hall meeƟngs, organized special events, and facilitated annual United Way campaigns.

Compiled regular and ad hoc reports uƟlizing Excel and performed data analyses with use of Pivot Tables and Graphics, which aided management in decision-making for staffing and headcount.

Upgraded the document used for Annual Performance Reviews, using complex Word funcƟons and imported Excel tables and formulas, to automaƟcally calculate raƟngs at the end of the document, which was adopted company-wide. CVS ACCORDANT HEALTH SERVICES, Greensboro, NC 10/2005 – 10/2013 Quality & EducaƟon Analyst

Quality: Analyzed processes and data needs to create and maintain documents, spreadsheets or databases needed for reporƟng and tracking clinical and telephonic nursing metrics. Developed and maintained master documents and templates; maintained shared electronic records management system; performed rouƟne analyses and calculaƟons in processing and analyzing data for recurring internal reports related to telephonic nursing metrics. Composed and edited wriƩen materials and workflows. EducaƟon: Coordinated training for new employees’ 16-week orientaƟon including logisƟcs, materials, and facilitators and schedules; coordinated logisƟcs of conƟnuing educaƟon training for nursing and management staff as well as external health plan clients, including materials, facilitators, physicians, and webinars. Provided administraƟve support for 22-member Clinical OperaƟons EducaƟon / Quality staff.

Training/EducaƟon : Developed and facilitated training on computer skills courses including PowerPoint, Excel, Word, Outlook, LiveMeeƟng, and Email EƟqueƩe. Maintained training records via Learning Management System (LMS); set up courses, entered data and produced / analyzed training-related reports. Served as technical SME for webinar plaƞorms used for remote learning. ADDITIONAL RELEVANT EXPERIENCE

SYNGENTA CROP PROTECTION, INC., Greensboro, NC, Benefits Analyst EDUCATION

Bachelor of Arts (BA) in Business Management & Ethics JOHN WESLEY COLLEGE, High Point, NC

CERTIFICATIONS

CerƟfied Quality Improvement Associate (CQIA) cerƟficaƟon -- American Society of Quality (ASQ) 2014 TECHNICAL SKILLS

Advanced Skills in MS Office Programs, Excel, Outlook, PowerPoint, Word, Teams, and SharePoint

Proficient in Adobe, Workday, ARIBA, SAP, Concur, Carpe Diem, Workday, Salesforce, PeopleSoŌ, Chrome River, ZoomInfo, and Visio