Customer Service Virtual Assistant
Resume:
P R O F E S S I O N SP A L V I R T U A L A S S I S T A N T
S H A R A J A . P O L E S
E D U C A T I O N
Grand Prairie, TX
75052
************@*******.***
C O N T A C T
Wichita Heights High School
1996 - 2000
SECONDARY EDUCATION
Butler County College
2003 - 2005
POSTSECONDARY EDUCATION
S K I L L S
Relationship Building
Problem-Solving
Computer Literacy
Project Management Tools
Strong Communication
Strategic Planning
Account Management
Property Management
E X P E R I E N C E
Morningstar Mobile Assessments, PLLC
Mr. Cooper Mortgage
2022 - Present
2022- 2023
VIRTUAL ASSISTANT
Develop and manage social media content
Coordinate schedules for owners, clients, and travel Develop and facilitate marketing business plans
CUSTOMER SERVICE SPECIALIST
Manage 40-60 phone customer phone calls daily
Participate in company community service each month Resolve client concerns with efficiency and professionalism S U M M A R Y
I am a qualified professional with over eighteen years in property management. Beginning my career as a leasing consultant for large apartment complexes in the Dallas-Fort Worth Metroplex, I increased occupancy, while advocating for the needs of residents so that the communities continued to be safe and comfortable environments. This led to my promotion where I not only successfully managed residential communities, but led staff to achieve quality results. Youngblood Youth Developmental Services
2018 - Present
VIRTUAL ASSISTANT
Database administration and website design
Built the logic for a streamlined ad-serving platform that scaled Educational institutions and online classroom management P R O F E S S I O N SP A L V I R T U A L A S S I S T A N T S H A R A J A . P O L E S
E D U C A T I O N
834 Oakland Street,
Grand Prairie, TX
75052
************@*******.***
C O N T A C T
Wichita Heights High School
1996 - 2000
SECONDARY EDUCATION
Butler County College
2003-2005
POSTSECONDARY EDUCATION
S K I L L S
Relationship Building
Problem-Solving
Computer Literacy
Project Management Tools
Strong Communication
Strategic Planning
Account Management
Property Management
E X P E R I E N C E
Millennial Management, LLC
2017- 2019
MULTISITE COMMUNITY MANAGER
Presented properties and provided amenities in a positive light to prospective tenants
Advertised available properties using a variety of media and marketing materials
Determined, in collaboration with prospective customers, the needs, living standards and economic viability of prospective customers
Negotiated the leasing terms and conditions in order to close deals Ensured proper maintenance and inspected properties periodically Advenir Living
2015-2017
COMMUNITY MANAGER
Presented properties and provided amenities in a positive light to prospective tenants
Advertised available properties using a variety of media and marketing materials
Determined, in collaboration with prospective customers, the needs, living standards and economic viability of prospective customers
Negotiated the leasing terms and conditions in order to close deals Ensured proper maintenance and inspected properties periodically
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