Lutz, FL ***** 813-***-**** ad0v8r@r.postjobfree.com WWW: Bold Profile

LISA OWEN

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. PROFESSIONAL

SUMMARY

SKILLS Client Account

Management

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● Customer Inquiries

Records Organization and

Management

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● Goal Attainment

● Creating Store Processes

● Customer Deliveries

● Customer Preferences

● Patron Rapport

● Guest Satisfaction

● Ordering Bar Supplies

● Reconciling Cash Drawers

Attending Multiple

Customers

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● Energetic and Outgoing

● Privacy and Confidentiality

● Patient Observation

● Medication Packaging

RETAIL MANAGER 08/2019 to 10/2022

Scrubs N' Such, Lutz, FL

BARTENDER SHIFT MANAGER 07/2014 to 03/2020

JT's, American Legion, Oasis, Tampa, FL

WORK HISTORY

Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

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● Controlled store inventory and reviewed cash handling and operations reports. Completed daily paperwork and computer entry of sales data as established by management.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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● Answered questions about store policies and addressed customer concerns. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

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Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

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Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

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● Adhered to state laws regarding alcoholic beverage services and customer regulations. ACTIVITIES DIRECTOR 03/2000 to 11/2014

Shady Palms ALF, Tampa, FL

Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.

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Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.

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● Scheduled movies, entertainment, and other special events.

● Maintained master calendar and relevant records. Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.

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Tampa Catholic High School, Tampa, FL

High School Diploma, 06/1988

EDUCATION

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