Customer Service Delivery Driver
Resume:
Leah Brooks
************@*****.***
SUMMARY
Personable and responsible Cashier with 10 years in retail customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
SKILLS
• Team Player
• Energetic work attitude
• Active listening skills
• Strong organizational skills
• Store maintenance ability
• Inventory control familiarity
• Top sales performer
EXPERIENCE
Front Desk Receptionist
Comfort Suites – Waldorf, MD
April 2021 to Present
Check in customers using computer programs, responsible for call in and walk in reservations which include processing payment. Safeguarding guest information and equipment and provide guests with directions to their room. Handle and resolve guest complaints, Inform customers of all on- site amenities and any relevant information that is needed to use them.
DOOR DASH
December 2018 to Present
Delivery Driver – Waldorf, MD
Count and verify all food items before leaving the restaurant
Assist with customer service, phone calls and organized orders
Deliver food orders to businesses and residential customers in a timely manner in order to ensure food quality
Maintained delivery service vehicle and delivery area clean and organized JIMMY JOHN’S
April 29, 2018 to March 6, 2019
Shift Manager /Delivery Driver - Augusta, GA
Leads Own Shift
Key Holder
Deposited and picked up money from the Bank
Inventory of food products
Trained new employees on how to successfully execute fast, accurate catering orders, and excellent customer service
Handled and resolved customer service issues in a professional manner
Prepare orders, maintain stock and reconcile delivery tickets B
CHECKERS
May 2017 – January 2018
Insider Cashier - Brandywine, MD
Maintained high standards of customer service during high-volume, fast paced operations
Mastered point-of-service (POS) Computer system for automated order taking
Handled currency and credit card transactions quickly and accurately EXPERIENCE (Cont’d)
CHECKERS
May 2017 – January 2018
Insider Cashier- Brandywine, MD
Maintained high standards of customer service during high-volume, fast paced operations
Mastered point-of-service (POS) Computer system for automated order Taking
Handled currency and credit card transactions quickly and accurately DASH-IN
August 2016 to Mar 2017
Shift Leader - Waldorf, MD
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Carefully maintained sanitation, health and safety standards in all work areas
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Assisted management with inventory control and stock ordering. CHECKERS
August 2010 to Apr 2015
Cashier - Waldorf, MD
Stock supplies and maintain inventory list ensuring a smooth transition for co-worker, during shift change
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Trained staff of 12 food preparation employees.
EDUCATION AND TRAINING
King George High School, King George, VA (2003)
High School Diploma: Psychology
American Home Schooling, King George, VA (2007)
Strayer University: Bachelors. Psychology (2021)
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