Leah Brooks

706-***-****

ad0v83@r.postjobfree.com

SUMMARY

Personable and responsible Cashier with 10 years in retail customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

SKILLS

• Team Player

• Energetic work attitude

• Active listening skills

• Strong organizational skills

• Store maintenance ability

• Inventory control familiarity

• Top sales performer

EXPERIENCE

Front Desk Receptionist

Comfort Suites – Waldorf, MD

April 2021 to Present

Check in customers using computer programs, responsible for call in and walk in reservations which include processing payment. Safeguarding guest information and equipment and provide guests with directions to their room. Handle and resolve guest complaints, Inform customers of all on- site amenities and any relevant information that is needed to use them.

DOOR DASH

December 2018 to Present

Delivery Driver – Waldorf, MD

Count and verify all food items before leaving the restaurant

Assist with customer service, phone calls and organized orders

Deliver food orders to businesses and residential customers in a timely manner in order to ensure food quality

Maintained delivery service vehicle and delivery area clean and organized JIMMY JOHN’S

April 29, 2018 to March 6, 2019

Shift Manager /Delivery Driver - Augusta, GA

Leads Own Shift

Key Holder

Deposited and picked up money from the Bank

Inventory of food products

Trained new employees on how to successfully execute fast, accurate catering orders, and excellent customer service

Handled and resolved customer service issues in a professional manner

Prepare orders, maintain stock and reconcile delivery tickets B

CHECKERS

May 2017 – January 2018

Insider Cashier - Brandywine, MD

Maintained high standards of customer service during high-volume, fast paced operations

Mastered point-of-service (POS) Computer system for automated order taking

Handled currency and credit card transactions quickly and accurately EXPERIENCE (Cont’d)

CHECKERS

May 2017 – January 2018

Insider Cashier- Brandywine, MD

Maintained high standards of customer service during high-volume, fast paced operations

Mastered point-of-service (POS) Computer system for automated order Taking

Handled currency and credit card transactions quickly and accurately DASH-IN

August 2016 to Mar 2017

Shift Leader - Waldorf, MD

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Carefully maintained sanitation, health and safety standards in all work areas

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Assisted management with inventory control and stock ordering. CHECKERS

August 2010 to Apr 2015

Cashier - Waldorf, MD

Stock supplies and maintain inventory list ensuring a smooth transition for co-worker, during shift change

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

Trained staff of 12 food preparation employees.

EDUCATION AND TRAINING

King George High School, King George, VA (2003)

High School Diploma: Psychology

American Home Schooling, King George, VA (2007)

Strayer University: Bachelors. Psychology (2021)

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