Customer Service Care

Joy Thompson

ad0v7q@r.postjobfree.com 347-***-****

WORK EXPERIENCE

Fashionphile New York, NY May 2022 - Present

Warehouse Logistic Administrator

● Oversees the general operation of the Receiving and Cleaning department.

● Control delivery of products by interacting with delivery couriers to ensure that products are delivered on time to expedite the movement of products to various departments.

● Managed department Key Performance Indicators (KPI) by implementing a format which enables team members to reach the daily average department goal of 400.

● Ability to prioritize daily responsibilities by delegating assignments to the team to have a productive day.

● Handles an average of 30+ customer issues daily by problem solving through email which reduces customer complaints.

● Interacted with customer service through Chat and Jira to resolve customer issues and complaints which results in customer satisfaction.

● Communicates with logistics customer service representatives in the shipping and receipt of products by keeping track of deliveries. Vestiaire Collective New York, NY Feb. 2018 - May 2022 Logistics Specialist

● Provided support to the logistics manager by overseeing the day to day operations of shipping and receiving.

● Monitored inbound and outgoing deliveries to eliminate customer complaints.

● Coordinated the daily operations of the warehouse facility by planning work schedules and assigning duties to meet warehouse operational standards.

● Provided customer support by providing customer care specialists with helpful information, solutions, answering questions and responding timely to customer requests via Zendesk, phone and Jira.

● Supported Shipping, Receiving, and Quality Control departments via email and chat.

● Relisting of items to be resold on the company's website along with processing customer returns, empty boxes and damaged items.

● Assisted in training new employees.

Sports & Arts In School Foundation Woodside, NY Oct. 2015 - Jan. 2018 Student Data Collection and Evaluation Specialist

● Created schedule, set up class roster and recorded attendance on a weekly basis into all required systems.

● Produced reports weekly, monthly, and annually to support the after school program Director.

● Communicate with the Program Director, Data Manager, and Registration/Attendance Coordinator via email and phone in recruiting new members for the after school program.

Moda Operandi New York, NY Dec. 2012 - May 2015

Senior Warehouse Assistant

● Oversees daily warehouse shipping as team lead by ensuring orders are picked and packed to ensure all items are shipped on schedule.

● Tracked orders thru computer system to eliminate any customer concern about delayed delivery.

● Performed physical inventory of products.

● Processed returns which improved quality and customer satisfaction.

● Improved productivity which enhances customer satisfaction by resolving problems with customer care team.

● Assisted in training new and temporary employees. Advertising Specialty Institute Philadelphia, PA Nov. 2004 - June 2012 Quality Assurance Administrator

● Reviewed and resolved discrepancies in product catalogs and price sheet.

● Reviewed product and image data in the system to what appears in the suppliers catalog.

● Received inbound phone calls from customers, taking orders for services over the phone and solving billing issues.

● Proofread, edit, and update product descriptions for proper classification.

● Assisted in yearly training of seasonal employees. EDUCATION

Marketing Management Berkeley College New York, NY SKILLS

Logistics Zendesk Jira WMS Outlook Excel Microsoft Word Administration Customer Service Data Entry

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