Blessan Kizhakkekara Samuel

**, *** ******, *** **** Park, New York, 11040

Mobile : 516-***-**** Email : ad0v7f@r.postjobfree.com

EXECUTIVE PROFILE

Driven IT Professional with more than five years of experience in providing technical support services and directing a range of information technology projects and initiatives. Proven history of success in IT Support role and action plans while applying strategic planning, time management, problem solving and analytical thinking skills. A resourceful leader, blending business and technical acumen to implement, coordinate and troubleshoot complex workstation solutions in line with IT best practices.

VALUE ADDED SKILL SETS

Troubleshooting Skills Office Administration IT Asset Management Training and Development BMC Remedy Windows iOS Microsoft Office 365 Androids IT Inventory Control Relocation & Removal Customer Service IT Helpdesk SCCM Image Validation DLP RSA Token Dell Lenovo

Frontline Management Onsite Ticket Escalation SLA Field Support CRM SAP ERP Leadership and Teamwork Printer & Scanner SSL VPN VSAT RIGS One Word MacOS Installation Global Protect Mobile Device Management Backup & Restoration De Install LAN Workstation & Laptop Junos Pulse Refresh &Wipe Technical Support Image Deployment Active Directory

PROFESSIONAL EXPERIENCES

RECENT EXPERIENCE

AXA PROFESSIONALS- MASTERCARD PROJECT Technical Support Engineer

Purchase, Newyork April 2022 – to present

· Imaging and configuring workstation for onboard user.

· Refresh and De-Install PC’s.

· Remote and onsite incident escalation..

· ITSM Software- ITIL Ticketing and Asset Management.

· Erasing Mac and re-installation of OS based on the requirement.

· Dispatching IT Devices using Fedex to various customer locations based on the project.

· Troubleshooting end user desk stations and laptops .

QNET – INDEPENDENT REPRESENTATIVE B2B & B2C Business

New York, USA December 2020 – to present

· Identifying potential customers through networking and following leads.

· Arranging meetings with potential and existing customers to present company products.

· Persuading customers to purchase company products by highlighting product benefits.

· Attending industry events to network and build relationships with potential customers

· Building and maintaining solid working relationships with both new and existing customers.

· Following up with customers to enquire into whether purchased products meet their expectations.

· Filling out the necessary paperwork and obtaining customers' signatures complete each sale.

SAUDI ARABIC COMPUTER SYSTEM-SAUDI ARAMCO PROJECT IT Senior Software Support Engineer

Dammam, Saudi Arabia July 2016 – January 2020

· Remote and onsite resolution of technical incidents reported by end-users.

· Imaging and configuring workstation for new users.

· Setting up LAN, antivirus and email configuration to end-users.

· BMC Remedy Ticket Management with SLA.

· Maintain on time resolution of workstation, laptop, mac issues by Field support if necessary.

· Backup and restoration.

· Periodic IT Asset and Inventory Management.

· Device relocation and removals.

· Customer Service, Help Desk Support, Frontline incident escalation.

· Worked in RIGS and dealt with VSAT troubleshooting on client PCs, Printers and scanners.

· Secured Cloud printer installation has been provided and given training to the clients.

AYMEN ALAWAMI GENERAL CONTRACTING ESTABLISHMENT IT Technician

Dammam, Saudi Arabia January 2015 – May 2016

· Setting up and configuring new laptops and workstations.

· Help Desk Management, LAN connectivity, Email support, Printer and Scanner Support.

· Ensuring security and upgrades are applied and kept up to date on desktops and laptops.

· Technical Support, Break and Fix.

· Preparation of purchasing orders and invoices related to business needs.

· Setting up new users and disabling expired accounts in accordance with HR requirements.

· Following up on client communications and documentation.

EDUCATION

MBA in Human Resources & Management and Information System (2012-2014)

Anna University Chennai India

Bachelor of Technology in Information Technology (2008-2012)

Anna University Chennai India

TECHNICAL SKILL SETS

Help Desk Support Workstations CRM MS Office OS Outlook Windows Remote Assistance Customer Service Google Drive Active Directory Cloud Printer User Accounts

MANAGEMENT SKILL SETS

Teamwork Managing Priorities Active Listening Communication Skills Training & Development Recruitment and Selection Reporting skill Emotional Intelligence Event Organizing Conflict Resolution Team building skills

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