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Social Media Customer Service

Location:
Atlanta, GA
Posted:
November 06, 2023

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Resume:

PROFESSIONAL SUMMARY & SKILLS

Accomplished in providing high-quality customer service support and workplace administration Excellent sales skills and strategic planning

Comprehensive event planning and management

Adapts readily to new challenges

Consistently striving to exceed expectations

Dedicated work ethics with the ability to display strong problem-solving skills Well organized with strong attention given to the details Able to work independently as well as on a team

Capable of meeting deadlines while under pressure

Professional demeanor upheld at all times

Proficient in Microsoft Office and various CRM programs Capable of quickly learning new software programs

Proficient in all Social Media applications

WORK HISTORY

Global Sales Coordinator Recruiter

Weichert Realtors, The Collective Atlanta, GA May 2023 to Present

• Candidate recruiting using various sourcing techniques to identify and attract candidates through direct contact with leads, social media, company-wide text campaigns, and eblasts

• Develop sales strategies to attract new agents and promote the firm by creating and executing various social media announcements

• Utilize kvCore Customer Relationship Management (CRM) program to maintain and track agent relationships and create drip campaigns

• Assisting with introduction agent meetings and new agent on-boarding

• Supporting the creation and implementation of agent fairs & workshops Assistant Manager

Orangetheory Fitness Atlanta, GA July 2022 to May 2023

• Inspected studio(s) daily to ensure consistency in product and ensure policies and procedures were being followed and respected

• Utilized MindBody (CRM) to manage memberships and potential memberships

• Promoted membership sales through various social media platforms and B2B relationships

• Direct oversight of membership relationships; worked closely with members to gain insight and understanding of member needs and goals

• Onboarded new members ensuring all system information was accurate

• Acted as liaison between studio(s) and other functional departments; prepared daily membership, staffing, & studio environment reports

Server Event Staff

Various Restaurants & Event Facilities Atlanta, GA August 2020 to July 2022

• Opening and closing the restaurant(s)/event spaces; ensuring inventory is stocked and space is clean and well organized; box office management

203-***-**** ad0v6s@r.postjobfree.com linkedin.com/in/c-emily-e-gannon Atlanta, Georgia EMILY E. GANNON

• Selling, up-selling, and assisting customers with an outgoing and lively attitude, utilizing outstanding menu and venue knowledge

Office Coordinator

TireHub LLC Atlanta, GA January 2019 to July 2020

• Greeted and assisted clients, vendors, employees, and visitors with a positive attitude

• Accomplished a variety of administrative duties including assisting with scheduling, maintaining company events calendar, building presentations, creating purchase orders & vendor relationships, maintaining spreadsheets, assisting with onboarding, and marketing initiatives

• Was responsible for the weekly corporate meeting, planning and implementing Account Manager

Surya White, GA March 2017 to January 2019

• Served as customer point of contact, worked closely with the customer to gain insight into business needs, recommending suitable products and solutions, up-selling as appropriate, & utilizing Salesforce (CRM) software

• Consistently exceeded sales targets and strategic objectives with assigned accounts

• Created customer proposals, coordinated product shipments, worked directly with other departments to ensure customer satisfaction

• Maintained customer and sales daily activity data in Salesforce.com

• Supported trade show planning and implementation including new product presentation, customer invitations & appointments, and retail sales assistance EDUCATION

Emmanuel College, Boston, MA Currently completing my Bachelor’s Degree at Kennesaw State University



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