Roxie V. Reid

*** *** **. *****, ***********, LA 70040

865-***-****

ad0v6i@r.postjobfree.com

https://www.linkedin.com/in/roxie-reid-72467343

PROFESSIONAL SUMMARY

Management Professional with over 27 years of experience in hospitality, sales, marketing, customer service, and restaurant management. Broad based knowledge and practical application of cost reduction, operational efficiency, and bottom-line profit improvement. Supervised and monitored the handling of group accounts at 50% increase in market shares. Established and maintained automated and manual accounting, inventory control, and property maintenance resulting in the timely accomplishment of company objectives. Performed exemplary service in a professional environment as reflected through personal recognition of excellence by senior leadership.

System Management

Leadership Initiative

Market Acquisition

Integrated Logistics

Policy Implementation

Record Maintenance

Analytical

Operational Coordination

Management

PROFESSIONAL EXPERIENCE

June 2000 – Present Assistant General Manager

Comfort Inn and Suites and Quality Inn and Suites Pigeon Forge, TN

Executes all decisions, including hiring, business agendas and hotel finances, budget and spending plan. Aid the general manager with approving vendor invoices, completing bank deposits and cash bank audits, weekly schedules, managing logistical operations. Resolves all hotel issues and problems in order to ensure that day-to-day operations run smoothly and continuously on a property that boast over 300 rooms, and two separate brands in a high volume area.

Analyze and evaluate the hotel’s performance through data compilation of occupancy and labor reports as well as the guest satisfaction index. In charge of ensuring that the hotel adheres to all brand policies, practices, procedures and guidelines.

Supports hotel operations from the front desk and sales and marketing to housekeeping and food and beverage. Works in conjunction with each department manager ensuring successful training and recruiting operations. Directs and coordinates resources and requirements in addition the systems and processes associated with the property’s day-to-day operations.

May 2017- June 2000 Group Sales Manager, Event Coordinator, Breakfast Manager

Comfort Inn and Suites and Quality Inn and Suites Pigeon Forge, TN

Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goal

Consults with the customer to guarantee the success of the biggest groups and events

Involved with the negotiations for groups and events to maximize the results

Responsible for the weekly communication meeting with the coordinators

Knows and promotes the hotel facilities and also to have the knowledge of our competitors’ strengths and weakness

Organizes the hotel’s visit and attend the unexpected requests

Maintains contact between the client and the hotel staff.

Promotes team work and total cooperation with the Sales Team and Revenue Management to ensure that the entire sales process is completed and up to date

Updates daily the sales activities on the hotels systems, ensuring that those information are correct and consistent to be at the Groups Report

Reviews rates, groups, deadlines and waiting lists

Reviews commission reports for groups, events and Food and Beverage

Coordinates special activities, such as: group breakfasts, welcome dinner for groups, etc.

Makes sure that all the request are answered in 24 hours

Keeps informed about the clients and engage the relationship with them

Maintains a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfaction

Complies with the stipulated times and adapt to changes according to the hotel's operation’s needs

Fully knowledgeable and promotes the hotel’s activities and events

Responsible for setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area. With a minimal supervision provide exceptional guest service by welcoming them and be well attended at all times.

Responsible to track and record all complimentary / paid breakfast for hotel guests and walk-in's. And also maintains the breakfast and lobby area in a clean and organized condition at all time.

September 1995- May 2017 Restaurant Manager

Denny’s Pigeon Forge, TN

Manages and oversees the entire restaurant operation

Delivers superior guest services

Ensures guest satisfaction

Plans and develops guest loyalty programs

Plans new and update existing menus

Plans and develops the overall restaurant marketing strategy

Participates at local food events

Responds efficiently to customer questions and complaints

Organizes and supervise shifts

Manages and lead staff

Hires new employees

Trains and evaluates staff performance

Estimates consumption, forecast requirements and maintains inventory

Manages restaurant supplies

Controls costs and minimizes waste

Nurtures a positive working environment

Monitors operations and initiate corrective actions

Implements innovative strategies to improve productivity and sales

Executes bank deposits and balancing of registers

March 1992- September 1995 Restaurant Manager The Atrium Restaurant Gatlinburg, TN

Creates a positive customer experience by offering a high level of service and ensure all staff members interact with guests to learn their needs and surpass expectations.

Resolves complaints and customer problems in an efficient and friendly manager with the primary goal of satisfying their needs and continuing to earn their business.

Hires, coaches, and trains assistant and shift managers for operational excellence, and develop new hire orientation programs.

Provides leadership to staff to ensure compliance with standards as set by the restaurant and applicable government regulations.

Identifies and assigns duties to staff and shift leaders to meet objectives and consistently achieve excellent service.

Monitors labor and product expenses to remain within budget, meet goals, and successfully advertise and support the brand.

Manages operations with integrity, passion, and knowledge while promoting the values and culture of the restaurant.

Estimates consumption, forecast requirements, and maintains inventory to control costs and minimize waste.

August 1991- March 1992 Sever

The Atrium Restaurant Gatlinburg, TN

Prepares restaurant tables with special attention to sanitation and order

Attends to customers upon entrance

Presents restaurant menus and help customers select food/beverages

Takes and serves orders

Answers questions or makes recommendations for complementary products

Collaborates with other restaurant servers and kitchen/bar staff

Deals with complaints or problems with a positive attitude

Issues bills and accepts payment

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