Kearston Bruton
Rock Hill, SC *****
Phone: 803-***-**** email:*********@*****.***
AP~AR/Credit Analyst/Customer Support
Good organizational skills. Solves problems in a way that makes customers feel valued. Works well with others. Commitment in exceeding the customer’s expectations. Employs active listening skills Demonstrates patience, and is able to handle difficult customers/clients tactfully, courteously and professionally.
Experienced in Accounts Receivable / Accounts Payable
Proficient in many computer Operating Systems ~ RightNow, Oracle, Karma, WebAdmin, BPEL, AS 400
Skilled in Microsoft Word, Excel, Access, Outlook, PowerPoint, D&B Reports, and Internet.
Motivational team player and independent starter
Excellent time management skills and communication skills
PROFESSIONAL WORK EXPERIENCE
ReelSolver, Inc, Johnson City, TN February 2016 – July 2017
Manager
Generate and close customer leads
Review Customer Accounts
Coordinate hiring of employees
Assess cash flow from projects
Two Sons Restoration Flooring, Rock Hill, SC 2014
Accounting and Project Coordination
Invoice Customers
Review Customer Accounts
Make daily dispatch schedule
Determine pricing for labor and supplies
Marketing via online and social media channels
Chuck’s Lawn Care, Rock Hill, SC July 2009 – October 2013
Invoice/Billing Specialist
Invoice Customers
Review Customer Accounts
Make daily schedule
Mail invoices
Account reconciliations
Business POC for all accounts
Monster.com, Florence, SC August 2008 – June 2009
Order Verification Coordinator
Process credit requests
Verify orders
Review contracts to insure they are compliant against established standards
Insure proper billing and payment terms are achieved against customer purchase orders
Coordinate month end activities to meet customer and sales goals
Verification of all sales levels of sales orders in Monsters Siebel Order Entry System.
Processing of all BPEL kick outs, Finance Approved Open Billing orders, agency billing orders, and credit/rebills
Resolves problems through research, collections, consulting with internal clients, and identifies the appropriate tools for success.
Responsible for the prioritization and completion of specialized projects assigned by the Team Manager/Lead
Verifies orders through an Oracle Accounts Receivable System
Works closely with sales, order entry and Billing Disputes Tier 2 to ensure accuracy of invoicing and correction of invoicing issues
Creation and follow through of credit Memos and approvals
Research, resolution and/or escalation of billing errors in a efficient and timely manner
Works closely with Credit and Collections & Billing Disputes Tier 2 Teams to understand and resolve collections issues
Process Special Billing as new products and divisions are added
Approve credit request forms in the amount of $1k to $10K.
Approve installment billing term requests
Intermediate understanding of order entry impact on billing, revenue recognition and compliance.
Spirit Telecom, Rock Hill, SC April 2008 – August 2008
Internet Technical Support
Provide technical assistance and training to customers
Provide client support and technical issue resolution via E-Mail and telephone for OS,
Modems, routers, and general questions
Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
Configure software to connect to Internet application servers
Provide training to clients in the use of system and applications as related to Internet.
Identify and correct or advise, on operational issues in client computer systems
Perform creation of new accounts using company provide software tools.
Air Freight Express, Charlotte, NC December 2006 – May 2007
Billing Specialist – Office Manager
Enter Airway bills and truck bills into work computer system – Quicken Books
Reviewed customer accounts for credit approval
Handled all office files and systems
Implemented new filing system
Handled all personnel files
Assisted terminal manager
Handled documents going to US Border of Protection and Customs
ThyssenKrupp Steel Services, Richburg, SC April 2003 – May2005
(Steel fabricator and service centers with over 35 billion dollars annual sales)
Administrative Support Specialist/Credit Analyst
Demonstrates professionalism consistently in demeanor and appearance when dealing with all inside and outside contacts.
Responsible for assisting the Controller with month-end closing process and cost comparison with MS Excel spreadsheets
Created new analysis and spreadsheets as needed.
Successfully integrated two A/R jobs into one. I combined what had previously been an accounts-payable and accounts-receivable clerk into one position. This saved the company over $40,000 a year.
Assistant to the Credit Manager
Called customers to collect receivables
Post cash applications received from 5 lockbox locations
Set credit limits for business accounts
Made up to 80 calls a day for commercial credit collections
Released credit held orders.
Determined payment terms for business accounts based on information gathered from outside salesmen
and D&B report.
Vouch inventory and freight invoices into the accounts payable system.
Responsible for running and distribution of multiple sales and cost analysis reports daily
Direct liaison between Sales Districts with common customers
Responsible for account reconciliations
Chicago Pneumatic Tool Company, Rock Hill, SC June 1999 – April 2003
Customer Services Support Administrator
Served as direct contact for Distributors and Sales Companies.
Processed warranty claims, credits, and additional billings for United States and Canadian Companies.
Processed a high volume of order entry and incoming customer calls.
Demonstrated excellent time management skills and communication skills dealing with sales force and outside customers.
Belk Brothers, Inc., Rock Hill, SC February 1998 – June 1999
Customer Service Representative/AR Clerk
Provided excellent customer service and public relations to all retail customers.
Responsible for petty cash account and register drawers including counting and separating currency.
Prepared daily deposit reports and made cash deposits.
Responsible for price changes and price change edit reports.
Created MTS exceptions report and carious Sales analysis reports.
Utilized Lotus and various retail accounting systems
GEM Management, Charlotte, NC January 1997 – February 1998
File Clerk/AR Clerk
Responsible for filing accounts payable and receivable reports.
Posted cash in individualized accounts, and matched checks for customer service
Produced reimbursement checks and confirmed all deposits.
EDUCATION/ TRAINING
York Technical College Pursuing Associate Degree/Applied Science
The Employers Association ~ Studied Microsoft Word, Microsoft Access, Microsoft PowerPoint and Microsoft Excel
Certificates in: Success through Service ~ Professional Achievement for successfully completing Customer Service Training