Reginald J. Jones

*** * ********* ***, • Hagerstown, MD 21740 • 202-***-**** • ad0v5h@r.postjobfree.com Summary of Qualifications

● Successfully served in the United States Marine Corps for 2 years with a focus on leadership and communications related to the transmission and operations of telecommunications systems

● Ability to follow established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records

● Committed to meeting the needs and expectations of the .organization’s internal and external customers to build and maintain a customer base

● Ability to deliver a high level of customer service while searching continually for ways to increase customer satisfaction

● Works cooperatively with others to accomplish business goals and objectives, asks others for their ideas and opinions, and supports team’s decisions contributing to the team’s efforts Education

Graduated:

01/16

Bachelor of Applied Science – Business Administration, Small Business Management Kaplan University, Hagerstown, MD

● Perfect Attendance

Significant Coursework

Microeconomics

Microsoft Office Applications On Demand

Human Resource Management

Marketing

Global Business

Fixed Asset Allocations

Business Law

Introduction to Management

Ethics

Accounting I

Business Math

Finance & Management Principles

Business Enterprise

Inventory Pricing

Professional & Military Experience

Hopewell Nursery, Hagerstown, MD 03/16-06/16

Heath Reason

Merchandiser

● Stock and display plants properly according to standards and Plan-o-gram, ensuring prices and signage are correct

● Assist with building displays and unloading nursery stock

● Communicate and collaborate with management in coordinating nursery stock and location

● Provide assistance to customers by answering questions and addressing concerns

● Maximize customer interest and sales levels by displaying plants appropriately and monitoring nursery stock CHI Management Group LP, Plano, TX 06/14-03/16

Promotional Representative for CROSSMARK Consumer Engagement

● Develop relationships with retail establishments including department stores, taverns, supermarkets, and clubs by providing insight of products based on client needs, industry and market best practices, combined with the broad and deep understanding of CROSSMARK offerings

● Deliver promotional items and product samples to encourage customer purchase; arrange display of items in customers establishment

● Provide education and knowledge to customers while contributing valuable ideas to company’s business proposals, product upgrades and client events

Rudido Boy Entertainment, Laurel, MD 11/09-07/11

Receptionist

● Welcomed visitors and customers by greeting them in person or on the telephone, answering or referring inquires and directing them by maintaining employee and department directories

● Maintained and safe and clean reception area by complying with procedures, rules, and regulations

● Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

● Provided general administrative and clerical support by assisting in filing, preparing correspondence and documents, distributing mail, and maintaining appointment calendars Papa John’s Pizza, Gaithersburg, MD 12/04-08/05

Assistant Manager

● Contributed to profit goals by ensuring restaurant stays within company guidelines and target goals by accurately utilizing the PROFIT System

● Executed cash management duties and assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss

● Managed company’s assets by ensuring restaurant is clean, safe and organized, while complying with safety and security standards at all times

● Professionally and promptly responded to all customer concerns or issues; solicited customer feedback, shared feedback with team, and used feedback to improve restaurant operations and build brand loyalty

● Actively recruited customer focused team members, maintained adequate staffing levels according to projected sales, properly trained team members to exceed customer expectations, and documented performance issues and took appropriate disciplinary action

Arrow Financial Services, Gaithersburg, MD 11/02-11/04 Collections Agent

● Responsible for maintaining a complete debt collection portfolio using the support framework designed, including learning policy and procedure for accessing letters, sources of needed information and scheduling requirements to achieve successful recovery

● Utilized multi-line phone to call clients of overdue accounts and amount currently owed

● Assisted clients in identifying root causes of reconciliation issues while establishing objectives and recommendations for improvements to pay their debts within a timely manner

● Negotiated payment arrangements, proactively set up payment terms, and recommended sound fundamental solutions for coordinating re-payment

United States Marine Corps, Jacksonville, NC 06/00-08/02 Radio Operator

● Operated radio equipment in order to communicate with ships, aircrafts, and other remote operations

● Conducted periodic equipment inspections and routine tests in order to ensure that operations standards are met

● Responsible for inventory of radioactive batteries

● Provided administrative support including data entry, typing documents and reports, filing, and answering phones

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