M A R K A Y MJ L A J J O H N S O N

Meticulous and observant

Decision-making skills

Good customer service

skills

Computer skills

Inventory management

system

Teamwork

Coordination

Organization

S K I L L S

E D U C A T I O N

Jackson State University

2020-2024

BACHELOR OF SCIENCE

E X P E R I E N C E

CA EDD BOA Prepaid Cardholder Services

Health Insurance Enrollment Specialist II Dec. 2021 - August 2023 July 2020- Dec. 2021

ADVANCED CALL CENTER TECHNOLOGY (REMOTE)

Provided exceptional internal and external customer service in a professional manner which included answering phone calls promptly, responding in a timely manner and using the caller's name. Responded to customer service requests using appropriate bank and credit card processor systems. Enrolled and trained cardholders on bank and/or credit card websites to ensure customer ability to maintain credit card accounts online.

Assisted customers with cardholder's credit balances requests, balance transfer requests, documentation. Responded to cardholder’s concerns changes in authorized users and/or credit line changes; determined if the correspondence conformed to local, state and federal regulations; took appropriate action to gather required documentation and/or completed the request. Maintained a high level of product knowledge regarding all aspects of consumer card programs including features and benefits, fees and service charges, and disclosure requirements. Understood and complied with bank policy, laws, and regulations. This includes but is not limited to; complete compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations and reporting any suspicious customer and/or account activity.

EVOLENT HEALTH (REMOTE)

Handled questions, issues and provided detailed information on requirements, processes, and policies.

Ensured that all applications were completed correctly and that the required supporting materials were attached.

Collected information and qualified candidates for programs, services or courses.

Entered, updated and reviewed data and records.

Corresponded with applicants and prospective candidates, processed enrollments and dis-enrollments, assisted with billing and payment processing, and conducted information sessions. Provided guidance and recommendations to applicants and prospective candidates.

601-***-****

210 Reservoir Way

Brandon, Ms 39047

ad0v4s@r.postjobfree.com

PRE-LICENSE REAL ESTATE

COURSE

Mississippi Realtor Institute

July 10- July 24, 2023

Familiarized myself with and remaining up to date changes in our plans and tariffs. Greeted members in a friendly, professional manner using the suggested script. Answered telephone and e-mail inquiries in a timely manner. Deferred queries to my line manager if I was unable to answer customer questions. Furnished members and health care practitioners with details regarding members' benefits. Granted pre-authorizations for medical treatment, if covered. Advised members of outstanding co-payments.

Provided extant and prospective members with the details of network providers. Cancelled members' plans upon their request, or due to recurrent non-payment, if directed by my line manager.

Ensured that my workspace remained tidy and that I was equipped with all relevant tools and resources. HUMANA (REMOTE)

Health Care Customer Service Representative

Nov. 2019- July 2020

Planning

Time management

Reporting skills

Inventory control

Documentation skills

Equipment

maintenance

Data entry skills

Dependability

P E R S O N A L I N F O

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