Customer Service Call Center
Resume:
M A R K A Y MJ L A J J O H N S O N
Meticulous and observant
Decision-making skills
Good customer service
skills
Computer skills
Inventory management
system
Teamwork
Coordination
Organization
S K I L L S
E D U C A T I O N
Jackson State University
2020-2024
BACHELOR OF SCIENCE
E X P E R I E N C E
CA EDD BOA Prepaid Cardholder Services
Health Insurance Enrollment Specialist II Dec. 2021 - August 2023 July 2020- Dec. 2021
ADVANCED CALL CENTER TECHNOLOGY (REMOTE)
Provided exceptional internal and external customer service in a professional manner which included answering phone calls promptly, responding in a timely manner and using the caller's name. Responded to customer service requests using appropriate bank and credit card processor systems. Enrolled and trained cardholders on bank and/or credit card websites to ensure customer ability to maintain credit card accounts online.
Assisted customers with cardholder's credit balances requests, balance transfer requests, documentation. Responded to cardholder’s concerns changes in authorized users and/or credit line changes; determined if the correspondence conformed to local, state and federal regulations; took appropriate action to gather required documentation and/or completed the request. Maintained a high level of product knowledge regarding all aspects of consumer card programs including features and benefits, fees and service charges, and disclosure requirements. Understood and complied with bank policy, laws, and regulations. This includes but is not limited to; complete compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations and reporting any suspicious customer and/or account activity.
EVOLENT HEALTH (REMOTE)
Handled questions, issues and provided detailed information on requirements, processes, and policies.
Ensured that all applications were completed correctly and that the required supporting materials were attached.
Collected information and qualified candidates for programs, services or courses.
Entered, updated and reviewed data and records.
Corresponded with applicants and prospective candidates, processed enrollments and dis-enrollments, assisted with billing and payment processing, and conducted information sessions. Provided guidance and recommendations to applicants and prospective candidates.
210 Reservoir Way
Brandon, Ms 39047
****************@*****.***
PRE-LICENSE REAL ESTATE
COURSE
Mississippi Realtor Institute
July 10- July 24, 2023
Familiarized myself with and remaining up to date changes in our plans and tariffs. Greeted members in a friendly, professional manner using the suggested script. Answered telephone and e-mail inquiries in a timely manner. Deferred queries to my line manager if I was unable to answer customer questions. Furnished members and health care practitioners with details regarding members' benefits. Granted pre-authorizations for medical treatment, if covered. Advised members of outstanding co-payments.
Provided extant and prospective members with the details of network providers. Cancelled members' plans upon their request, or due to recurrent non-payment, if directed by my line manager.
Ensured that my workspace remained tidy and that I was equipped with all relevant tools and resources. HUMANA (REMOTE)
Health Care Customer Service Representative
Nov. 2019- July 2020
Planning
Time management
Reporting skills
Inventory control
Documentation skills
Equipment
maintenance
Data entry skills
Dependability
P E R S O N A L I N F O
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