Medical, Customer Service & Tax Services
Resume:
April Williams
Sandy Springs, GA
ad0v4a@r.postjobfree.com
• Position requiring innovating and challenging employment that will utilize my education, professional
skills and offer advancement opportunity
Authorized to work in the US for any employer Work Experience
CEO and Founder
Exotic Juice Bar Hospitality Staffing & More - Atlanta, GA June 2019 to Present
Mobile bartending service, that also staff for events and other hospitality needs.I also do all of my marketing
Owner
Williams Tax Consulting Services - Atlanta, GA May 2019 to Present
Delivering a full range of tax services in compliance with laws and regulations within timeframe. Building relationships and interacting with clients to provide excellent planning, consulting and expertise. Providing innovative tax planning and reviewing complex income tax returns.
• Responsible for managing tax reporting and compliance within an organization
• Ensures tax returns are completed and accurate to minimize tax obligations for present and future filings
Private Caregiver
S.A. Haney - Buckhead, GA November 2015 to Present
Provide Transportation to and from Doctor appointments..Grocery shopping, light housekeeping, Run errands, Prepare meals
This is an PRN position
BSA Analyst
CenturyLink - Remote May 2015 to March 2019
Remote /work from home
Consult with customers to establish needs and offer the most appropriate solutions providing the most gracious and highly professional service with patience, empathy, and the finest care.
• Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble.
• Provide technical support to diagnose and resolve technical hardware and software issues. Formulate trouble reports/tickets and/or provide solutions for customer repair problems. Interface directly with customers on providing status and ensuring service has been restored.
• Coordinate with various departments to restore or repair customer service. May dispatch, escalate, or refer requests to others for service issues (such as chronic customer issues)
• Created and implemented training for all Incident Response Team as a part of their onboarding Owns/ Leads Incident to resolution
Work with technical teams to resolve the incident while providing updates to the customer Responsible for escalations
Coordinate Maintenance window work
Work with Change Management is applicable
Able to meet SLA requirements, and ensuring processes are being followed
Strive for quick resolution and restoration of the customer service and/or application
Gather, analyze and document the IT Organization Business requirement for internal and external
Interface with Key Stakeholders, IT Infrastructure teams to define, gather, and document the team needs to translate into living documents
Responsible for conducting root cause of an incident and performing risk management assessment Perform Q&A for quality assurance
Completes daily, weekly, monthly, and quarterly Incident Response reports and/or slandered updates on the status of the incident Utilized Service Now for reports, POS for equipment/system configuration and infrastructure paths
Used Service Now pre determined information to flow to Confluence for project plans Utilized Service now to create Project Tickets and relate them to Change Mgt tickets Open incident tickets for IT to review for fix action
Utilized Service now to run reports
Enterprise Service Mgt (Requestor Fulfillment Process Owner)- completing request forms for change management or configuration management
Shared role between the Hypercare team and the Change Management team.
Own, develop, and coordinate unique Hypercare plans for specific high technology network deployments Provide, executive, and communicate detailed response scenarios, and documents key aspects of a project.
Collaborate with 3rd party and vendor Project Managers, Technical Engineers, and Operations to ensure the event is well executed with minimum to no risk.
Close coordination with Change Management to identify risk, perform risk assessment, measure change risk, and document risk mitigation to ensure comprehensive planning.
Performed Post-Change Review (PCR) activities.
Perform categorization of these Change Records to assist with Executive Reporting.
Provided communication thru verbal, written, and systematic tools
Performed Process management for each plan created
Coordinated plan with cross office groups and 3rd party vendors, PM, contractors, technicians
Tax Preparer/Manager/ Marketing/HR
Profile tax services - Lawrenceville, GA January 2015 to November 2018
Accurately preparing and filing federal and state tax returns in a timely manner. Developing tax strategies to assist clients in being tax-compliant. Identifying tax problems and developing solutions. Completing responses and schedules in preparation for income tax audits.
Tax Preparer/Manager
Capital Tax Llc - Doraville, GA January 2012 to January 2015
Accurately preparing and filing federal and state tax returns in a timely manner. Developing tax strategies to assist clients in being tax-compliant. Identifying tax problems and developing solutions. Completing responses and schedules in preparation for income tax audits.
Leasing Specialist
Life Resources - Norcross, GA September 2011 to August 2012
Show and match properties with potential customers on a daily basis, background screening on potential residents, Data Entry and Answer phones, schedule appointments
Also I Provided leasehold oversights by coordinating repairs and replacements, maintenance, and code compliance
Branch Manager, Certified Nurse Assistant
Suwannee Medical Personnel - Tavares, FL May 2001 to August 2011
• Manage large customer accounts
• Responsible for preparing and completing action plans for employee productivity, quality, and customer-service
• standards.
• One point of contact to resolving customer complaints issue or concerns;
• Completing audits; identifying trends; determining system improvements; implementing change
• Provide oral and written project briefings to upper level management
• Track progress to ensure critical documents are submitted in timely manner
• Years of experience of performing all Branch Manager related function which includes: asserting backgrounds
• checks, on site drug testing, termination process, accounts receivable/payable, and payroll Responsible for
• performing staffing, recruiting, advertising & after hour services
• Ability to allocate all resources to get the job done
Education
State Certification in Certified Nurse Assistant
Lake Technical College - Eustis, FL
February 2001 to May 2001
Certification in Software Project Management completed 2020
Education and Training Udmey course completion Online Software Project Management completed 2020 - Remote
March 2020
Certification in Tax Prepare
Internal Revenue Services - Remote
January 2012
BA in Business Administration
Strayer University
April 2006 Skills
• Outlook (10+ years)
• Helpdesk Support
• Human Resources
• Office Management
• Tax Experience
• Accounts Payable
• Payroll
• Caregiving
• IT Support
• Time Management
• Front Desk
• Medical Office Experience (10+ years)
• Microsoft Applications (10+ years)
• Remote Access
• Data entry
• Network Support
• Employee orientation
• Customer relationship management
• Talent acquisition
• Dispatching
• Risk management (10+ years)
• Quality assurance (10+ years)
• Schedule management (10+ years)
• Process management (10+ years)
• Business Management Skills Time management skills, Workflow planning, Performance improvements, Project development and project life-cycle management, Organized, Resource leveling and allocation, Multi-tasker, Adaptable to change Agile (ITIL) methodology, problem-solving orientation, and networking,Schedule management, Change control system/process, Monitor and controlling practices, Data review Closing of project (lessons learned) Risk management, Scheduling and Coordination, analytical thinking, Team player and an individual contributor, Quality assurance
and control, Project scope, Met Budget constraints, Process improvement and procedures, SLA development, Contract management, Conflict management, Processes and procedures, Staff training and motivation, Productivity improvement, Cost reduction and containment, Systems implementation, Streamlined operational efficiencies, managing large recall projects with multiple suppliers to expedite material and tooling flow. IT service Management, detailed orientated Software Proficiency Word, Office365, Excel, PowerPoint, Outlook,Ciras, Remedy, Metasolv, WAFAC, Sales Package Web, WFM, TIRKS, SAP, SmartSheet, Zoom, NetMeeting, Jira,Service Now, Confluence, SharePoint, Site Management Tool, Bluejeans, Slack (10+ years)
• Hospitality
• Inside sales
• Leadership
• crosslink software (10+ years)
• Tax Act Software (1 year)
• Turbo Tax Software (3 years)
• Personal assistant experience
• Budgeting
Groups
Women of The Moose Chapter 1360 Moose International
June 2018 to Present
The Moose Fraternity: Caring for Children, Seniors, and our Communities
The Moose is about celebrating life together, serving those within our local communities, supporting children in need who deserve a second chance, and standing by our senior members as they enter their twilight years
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