BINOY PATEL

ad0v3f@r.postjobfree.com

ad0v3f@r.postjobfree.com

215-***-****

Experience:

Holiday Inn Express – Mechanicsville, VA

General Manager – February 2023 to August 2023

IHG Hotels & Resorts - Certified for General Manager Onboarding.

Participate in weekly staff meetings, including on-going weekly training sessions.

Meet all financial review dates and corporate directed programs in a timely fashion.

Participate in the monthly financial review with department heads.

Ensure that all department heads maintain budgeted productivity levels.

Develop managers for future advancement through brand training.

Ensure that training in service standards is taking place in each department in accordance with IHG brand standards.

Tour the operating departments daily, making adjustments as needed via department heads.

Efficient with Budgeting and monthly P&L / Operating Statement.

Daily review of payroll and hours for each department to make sure efficiency levels are met.

Proficient in Inn-Flow accounting software.

Proficient with Hello GM software for managing employee hours per department.

Proficient on ADP Payroll and Isolved Dominion Payroll softwares. Holiday Inn Harrisburg East – Middletown, PA

Assistant General Manager – October 2022 to February 2023

Tour the operating departments daily, making adjustments as needed via department heads.

Participate in weekly staff meetings, including on-going weekly training sessions.

Meet all financial review dates and corporate directed programs in a timely fashion.

Participate in the monthly financial review with department heads.

Ensure that all department heads maintain budgeted productivity levels.

Develop managers for future advancement through brand training.

Ensure that training in service standards is taking place in each department in accordance with IHG brand standards.

Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

Inspect rooms daily with both the Housekeeping Manager and Property Engineer.

Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.

Prepare and conduct all interviews and follow company hiring procedures.

Motivate, coach, counsel and discipline all management personnel according to company S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.

Create Annual Budget for 2023 for all departments and perform any other duties as requested by the General Manager.

Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.

Be in the public areas during peak times, greeting guests and offering assistance as needed. Comfort Inn & Suites – Clinton, MD and Sleep Inn & Suites – Baltimore, MD Task Force General Manager – January 2022 to September 2022

Choice Hotels International HOST (Hospitality Operation Success Training) Certified.

Manage entire operation for 92 room Comfort Inn & 62 room Sleep Inn.

Identified and purchase capital expense items for multiple hotels (case goods etc.).

Identify key accounts in the market for each property and designed customized marketing campaigns to capture their business

Use Inn-Flow system to upload and reconcile Invoices and Daily Activity Report.

Manage and respond to chargebacks.

Quality Inn & Rodeway Inn- Andrews Air Force Base– Camp Springs, Maryland General Manager– June 2010 to January 2022

Choice Hotels International HOST (Hospitality Operation Success Training) Certified.

Manage entire operation for 94room Quality Inn &52 room Rodeway Inn.

Managed Days Inn conversion to Holiday Inn Express – Waldorf, MD from Jan 2012 to June 2013 and managed Best Western – Annapolis, MD from July 2016 to August 2018 and converted one building to Red Roof Innalong with management ofQuality Inn &Rodeway Inn.

Renovated multiple hotel properties in the past decade for the company.

Identified and purchase capital expense items for multiple hotels (case goods etc.).

Identify key accounts in the market for each property and designed customized marketing campaigns to capture their business

Actively pursue and cater to businesses in a wide variety of market segments (Corporate, Government/Military, SMERF, Association, Construction/Industrial, Tour and Travel, Sports, Airline, Asian FIT Group Toursin order to meet the budgetary goals of the properties.

Provide excellence in customer service and encourage/motivate the other members of the Executive Team to provide the same high level of customer driven management

Create the budgets for property and the corresponding Strategic Marketing plans

Produce the Competitive Market Analysis of our competitors and their services Clarion Richmond Airport Hotel & Red Roof Inn- Richmond Airport/Sandston, Virginia General Manager– December 2008 to May 2010

Actively pursue business in a wide variety of market segments (Corporate, Government/Military, SMERF, Association, Construction/Industrial, Tour and Travel, Sports, Airline) in order to meet the budgetary goals of the properties

Manage entire operation for two very distinct brands, The Clarion Hotel(116 rooms) and the Red Roof Inn (106 rooms)

Provide on-property revenue and room management – Create Budget and monitor P&L.

Maintain consistent communication with existing accounts in order to maintain their productivity

Manager &monitor 10,000 sq. ft. of flexible banquet space for a variety of functions including weddings, family reunions, corporate meetings and events, seminars, and government trainings

Oversee management of the Catering and Banquets departments for the Clarion Richmond Airport

Create new marketing promotions and events for the Legends Bar and Grill, the Clarion’s on-site restaurant Sleep Inn, Inn & Suites-Bensalem & Courthouse Inn-Doylestown, Pennsylvania General Manager, August 2002 to November 2008

Managed two limited service hotels.

Managed and assisted in daily operations of sales, housekeeping, maintenance and front office.

Reviewed room inventory management to ensure maximization of room revenue.

Created and controlled annual budgets for all departments of the hotel.

Conducted performance reviews, coaching &counseling and associate development program for front office and housekeeping associates.

Development of an effective sales and marketing plan.

Handled all Workers Compensation and Unemployment claims. Candlewood Suites, Horsham, Pennsylvania

Operations Manager, December 2000 to July 2002

Managed operations for one hundred and ten room hotel.

Reviewed all Front Office Procedures and assured proper transmission of all necessary information to the corporate office.

Assisted in daily operations of housekeeping, maintenance and front office.

Reviewed room inventory management to ensure maximization of room revenue.

Assisted General Manager in budget control.

Performed performance reviews, coaching &counseling and associate development program for front office and housekeeping associates.

Worked closely with General Manager and Sales team to develop an effective marketing plan.

Ensured accurate and timely billing for all accounts. Candlewood Suites - Assistant General Manager – Horsham, PA - February 2000 to December 2000

Managed operations for one hundred and ten room hotel.

Reviewed all Front Office Procedures and assured proper transmission of all necessary information to the corporate office.

Assisted in daily operations of housekeeping, maintenance and front office.

Reviewed room inventory management to ensure maximization of room revenue.

Assisted General Manager in budget control.

Performed performance reviews, coaching &counseling and associate development program for front office and housekeeping associates.

Worked closely with General Manager and Sales team to develop an effective marketing plan.

Ensured accurate and timely billing for all accounts.

Responsible for group as well as individual reservations.

Prepared daily bank deposits.

Assisted various Corporate Hotels in the eastern region when help was required. Candlewood Suites Night Auditor / Guest Service Representative, Horsham, PA – September 1998 to February 2000

Balanced credit cards and performed audit.

Researched retrieval requests and charge-backs.

Provided excellent customer service to all guests and clients.

Generated sales leads for sales department.

Calculated commissions for travel agents.

Responsible for reservations, daily arrivals and departures. Education: Nagpur University, Nagpur, India

Industrial Electronics, May 1998

Dale Carnegie

Certification for Sales and Management

References: Available upon request. Willing to relocate anywhere in the United States.

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