Peter Morris *** Gracern Road Apt *** Columbia, SC 29210 Mob: 803-***-**** ad0v1j@r.postjobfree.com

Professional Summary

Overall, more than 20 years of experience with over ten years of work experience in healthcare documentation and over 10 years in technical writing.

A thorough working knowledge of the Telecom domain, Power Controls, American Healthcare system, good working knowledge of medical terminology, disease condition, treatment modalities, and procedures

I have experience working with tools like Advanced Microsoft Word, Excel, Arbor Text, Frame Maker, Adobe Photoshop and Content Management System.

Have a good command over the English language and possesses good communication and interpersonal skills.

Cross domain experience in Telecom, Automation, Renewable Energy, FMCG, and Consumer Electronics.

Experience of interacting independently with stakeholders across the globe in various time zones.

Skillsets

Tools/Software: Microsoft Office Suite, CMS, and popular publishing software

Authoring standard: DITA

Professional Qualification

Program: Associate Certification Program in Technical Writing

Institution: The Writers Block, Bangalore. www.twb.in

Year: April 2007 (240 hours)

Professional Experience

Organization: Lionbridge Technologies Pvt Ltd,

Duration: November 2016 to June 2022

Designation: Documentation Lead

Domain: Presales and Technology, Usability testing, Accessibility

Most Recent Assignments:

Technical Writing Documentation support for a leading organization documentation testing for accessibility

Creating and maintaining Documentation set consisting of User Guides and Release Notes for various applications. These documents were created from scratch and completely owned by me.

Maintained the Monthly Company Newsletter that highlights the product updates, views/engagement from employees, introduction of Coworkers/new hires and so on.

Edited presentations and critical documents that are shared with stakeholders inside and outside the organization.

Created content for portals and scripts for video presentation.

Created and edited intracompany communication material.

Created/edited/updated marketing collaterals and sales presentations.

Initiated and lead employee engagement activities.

Interacted with business heads and understand the requirements for communication materials.

Co-ordinated CSR activities by understanding and identifying interventional support for marginalized sections of society. Worked with various NGOs and encouraged volunteering.

Good working knowledge of computer hardware and peripherals with troubleshooting skills.

Key Responsibilities:

Blog rewriting, editing, writing, and ghost-writing articles for marketing and sales.

Worked closely with the Presales and Technology teams in Global Solutions Engineering at Hewlett Packard Enterprises Bangalore.

Created and maintained content for the GSE Monthly Newsletter.

Reviewed and maintained the documents published on Solutions Depot portal from the GSE team

Tracked the deals/training offered by GSE and documented them.

Written articles for senior managers for publication on external partner newsletters.

Written whitepapers and RAs for various products and services.

Worked with Engineers and created blueprint documents for innovative offerings involving external partners.

I have had the opportunity to follow up and interact with product architects from remote locations around the world and document solution offerings.

Organization: Integra Micro Software Services India Pvt Ltd.

Duration: September 2009 to February 2016 (6 years and 5 months)

Designation: Principal Technical Writer

Domain: Telecom

Key Responsibilities

Working onsite for an MNC, individual contributor, and complete ownership of LTE doc sets.

Regular interaction and follow up with stakeholders across geographical locations.

Be part of the SDLC for the product. Assist in preparing the design documents, architectural diagrams based on the inputs from then SME/developers

Part of Release Management team. Responsible for documenting new features/bugs fixed for the release

Publish and maintain technical documents

Assist in UI testing

Achievements: Timely delivery. Understood the vision of the organization and always readily accepted challenges to fulfill the mission.

Organization: Triumph India Software Services India Pvt Ltd.

Duration: June 2007 to August 2009 (2 years)

Designation: Lead Technical Writer

Domain: Telecom

Key Responsibilities:

Working onsite for an MNC.

Understand and analyze inputs from the client/SME

Prepare requirement gathering document

Responsible for topic-based authoring

Write, review, and edit technical document (single source document)

Perform quality assurance and make necessary corrections to adhere to style-guide and standards approved by the client.

Achievements: Individual contributor with additional responsibility of mentoring a team of 11 technical writers.

Other Work Experience

I have contributed content on various topics such as wellness and education. I can create original and well researched content for any domain.

Prior to technical writing, I worked in the healthcare industry as a Medical Transcriptionist for over 10 years

Educational Qualification

High School (Physics, electronics, and math) from St. Joseph’s College Bangalore- 1988

Additional Information

Demonstrated mentoring and leadership skills, especially in terms of influencing, coaching, facilitating and team building. A team player, highly responsible and able to work in a very independent fashion

Can work with different personalities of the members of a keeping the team together to achieve the desired goals by always thriving for a WIN-WIN situation. Worked along with a team of business continuity professionals to effectively deliver the requirements of the organization.

Enthusiastic, positive, self-motivated team player having a proactive approach to learn new technology.

Ability to plan and prioritize tasks and work effectively under demanding circumstances.

Attended seminars on Inter and Intra-personal relationships.

Work along with a team of business continuity professionals to effectively deliver the requirements of the organization.

Enthusiastic, positive, self-motivated and have a proactive approach to learn new technology

Ability to plan and prioritize tasks and work effectively under pressure

Have attended seminars on Inter and Intrapersonal relationships.

Additional Information: I am currently in the US on a J2 Visa and have a SSN with Work Authorization.

Peter Morris

October 18, 2023

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