Mallory Pacheco

Mallory Pacheco

Orange Park, FL 32065

ad0v1c@r.postjobfree.com

+1-904-***-****

Seeking a role within a company that offers both job security and a clear path for career growth. Authorized to work in the US for any employer

Work Experience

Warranty Coordinator

Design Center at the Avenues - Jacksonville, FL

October 2022 to August 2023

• Orchestrated the end-to-end warranty process, from receiving and logging warranty claims to coordinating repair and maintenance appointments, resulting in a seamless customer experience.

• Effectively communicated with homeowners, contractors, and service providers to gather necessary information, schedule appointments, and facilitate timely resolutions.

• Utilized a robust database system to accurately record warranty claims, track progress, and generate comprehensive reports for management review.

• Collaborated cross-functionally with internal departments such as Customer Support, Sales, and Quality Control to ensure consistent and accurate communication throughout the warranty process.

• Demonstrated exceptional attention to detail by meticulously documenting all interactions, decisions, and outcomes related to warranty claims, ensuring transparency and accountability.

• Prioritized workload and managed time efficiently, consistently meeting or exceeding performance metrics and service level agreements.

• Proactively identified opportunities for process improvement and contributed to refining existing procedures to enhance operational efficiency.

• Resolved escalated issues by swiftly assessing situations, analyzing available information, and employing effective problem-solving techniques.

• Demonstrated a strong commitment to professional development by staying informed about industry trends and participating in relevant training sessions. Mortgage Loan Processor

Digital Risk LLC. an Mphasis Company - Jacksonville, FL October 2019 to May 2021

• Review and assess mortgage loan applications to ensure accuracy and completeness.

• Verify borrower information, including income, credit history, and employment details.

• Collaborate with borrowers to gather required documentation and address inquiries.

• Maintain clear and consistent communication with borrowers, lenders, and underwriters throughout the loan approval process.

• Coordinate with various parties to facilitate timely completion of required paperwork.

• Ensure compliance with all relevant industry regulations and company policies.

• Prepare and submit accurate loan files to underwriting for final approval.

• Update and maintain loan application systems and databases. Skills:

• Proficient in mortgage industry regulations and guidelines.

• Strong attention to detail and accuracy in document review.

• Excellent communication and interpersonal skills.

• Organized and capable of managing multiple loan applications simultaneously.

• Familiarity with loan processing software and systems.

• Ability to work under pressure and meet deadlines. Logistics Coordinator

Crowley Maritime Corporation - Jacksonville, FL

July 2018 to July 2019

• Complete documentation such as bills of lading, work orders using computer-based technology

• Document and escalate any customer service issue and/or shipping/receiving errors

• Assist with training of new employees

• Develop constructive and cooperative working relationships with those on my team, as well as cross- functionally

• Referring to purchase orders, generating invoices, and e-mailing them to clients

• File AES and SED for ocean documents

• Communicate with customers regarding the freight, appointments made and documents.

• Coordinate appointments to ensure clients’ needs are met

• Communicate and translate with suppliers, customers, and dispatch to ensure orders are accurately completed

• Oversee purchase orders to ensure accuracy prior to sending to customers

• Efficiently and promptly field customer inquiries and complaints and provide updates as needed

• Process billing for customers and respond to inquiries Mortgage Loan Assistant

Axiom Staffing Group/ PHH - Jacksonville, FL

March 2015 to May 2015

• Order necessary documents and follow-up with vendors/third parties to obtain in timely manner.

• Obtain and review documents from third parties

• Coordinate between loan processors and third companies to obtain the efficient documents to continue the refinance or purchase process

Consumer Services Representative

Randstad/ COACH - Jacksonville, FL

October 2014 to January 2015

• Maximize every opportunity to provide quality customer service with each client interaction

• Educate clients regarding the quality of Coach products, warranties, and return policies

• Listen intently and ask probing questions to identify and explore client’s needs

• Collaborate with vendors, retail distributions, and inventory specialists Mortgage Loan Processor

Citibank (Citi) - Jacksonville, FL

October 2012 to May 2014

• Review and assess mortgage loan applications to ensure accuracy and completeness.

• Verify borrower information, including income, credit history, and employment details.

• Collaborate with borrowers to gather required documentation and address inquiries.

• Maintain clear and consistent communication with borrowers, lenders, and underwriters throughout the loan approval process.

• Coordinate with various parties to facilitate timely completion of required paperwork.

• Ensure compliance with all relevant industry regulations and company policies.

• Prepare and submit accurate loan files to underwriting for final approval.

• Update and maintain loan application systems and databases. Customer Service Associate

Consumer Attorney Services - Jacksonville, FL

August 2011 to October 2012

• Coordinate between attorneys, paralegals, banks and customers to insure that loan modification request were processed quickly and efficiently to meet deadlines

• Help a client avoid damage to credit/ bankruptcy

• Educate clients on how to rebuild their credit and maintain a healthy credit score Mortgage Customer Service Representative

EverHome Mortgage - Jacksonville, FL

October 2008 to June 2009

• Maximize every opportunity to provide quality customer service with each client interaction

• Educate clients regarding the benefits of continued usage of Everhome products

• Listen intently and ask probing questions to identify the customers concerns and explore client’s needs

• Manage diverse personalities and overcome client objections

• Assist customers in every aspect of their mortgages, payments, escrow accounts; payments for insurance and taxes, possible bankruptcy and foreclosures. Education

High school diploma

Frank H. Peterson Academies - Jacksonville, FL

August 2001 to May 2003

Skills

• Databases

• Fair Housing Regulations

• Process Improvement

• Credit Analysis

• Financial Analysis

Contact this candidate