Customer Service Representative

Hawa Diaby

Telephone: 914-***-**** / Email: ad0v19@r.postjobfree.com

Professional Summary: As a professional with nearly a decade of combined experience, I am deeply committed to providing quality service and care at the highest level. My experiences have equipped me with the skills needed to thrive in high pace environments while remaining approachable and adaptable. Work Experience:

CityMD, Manhattan NY November 2023 - Present

Position: Patient Service Representative

● Greeted and welcomed patients into the facility

● Registered patients and processed insurance coverage for billing

● Accurately entered patient information into systems and scheduled follow up appointments

● Assisted patients with filling out forms when necessary

● Maintained a clean reception area

Starbucks, Manhattan NY April 2017 – June 2022

Position: Shift Supervisor

• Trained new shift supervisors on all aspects of the job, including customer service and cash register operations

• Conducted regular performance reviews with employees to identify areas for improvement or commendable work

• Managed inventory levels by ordering supplies as needed

• Managed 15 team members, including scheduling, training and conflict resolution. Starbucks, Manhattan NY February 2017- April 2017

Position: Barista Trainer

• Trained 20+ new baristas in workflow procedures, espresso and coffee brewing equipment, and drink preparation.

• Managed morning rush of over 300 customers daily with efficient, level headed customer service.

• Adhered to recipe and presentation standards for specialty coffee drinks.

• Assisting customers by taking their orders, explaining menu items and addressing their questions Starbucks, Manhattan NY January 2015- April 2017

Position: Barista

• Responsible for preparing and serving coffee, tea, pastries, and other food items in a friendly manner with the goal of providing an exceptional customer experience.

• Maintained knowledge of all products and promotions to ensure accurate orders are prepared each time.

• Ensured cleanliness within assigned work areas at all times by maintaining a tidy workspace as well as keeping equipment sanitized and in good working order.

• Followed safety procedures when operating equipment such as espresso machines or ovens to prevent accidents or injuries.

Best Buy, Bronx NY June 2014 – January 2015

Position: Sales Associate

• Provided first-rate support to existing small business accounts, customer care service and ensured good results.

• Performed all merchandise management tasks during working in the store.

• Ensured that excellent service was provided to customers.

• Recognized and responded appropriately to customer cues. Volunteer Experience:

Bronx Helpers, Bronx NY May 2014 – May 2016 Position: Office Assistant

• Perform administrative duties such as filing, photocopying, etc.

• Answer telephones and transfer calls to the correct departments.

• Help take care of children who come to the office.

• Greet visitors and sign for and distribute packages/deliveries and mail. Skills/Certification:

Language: fully fluent in Soninke

Certifications: Food & Safety Handling

Proficient: Microsoft Suite, Google Office, Zoom

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