Customer Service Team Member

Telena Baines

**** ***** ** *** ****, Houston, **061, TX (US)

***********@*****.***

+1-346-***-****

Professional Summary

Skills • Excellent written verbal communication skills (10+ years) • Point of Sale Systems (POS) • Basic Math (10+ years) • Attention to Detail • Customer Service (4 years) • Dispute resolution • Dependability (10+ years) • Positive Attitude (10+ years) • Quick Learner (10+ years) • Friendliness (10+ years) • Team Member (10+ years) • Quality Assurance • Warehouse Experience • Load & Unload • Cashiering (4 years) • Merchandising (2 years) • Serving Experience • Computer Operation • English (10+ years) • Merchandising • Security (Less than 1 year) • Bartending • Food Service • Inventory Control • Restaurant Experience • Retail Sales • Organizational Skills • Cash Handling • Administrative Experience • Upselling • Busser • Host/Hostess • Food Safety • Kitchen Experience • Pricing • Microsoft Word

• Food Preparation • Hotel experience • Hotel experience • Phone etiquette • Heavy Lifting • Cleaning Experience • Packaging

Experience

• Providing Care For Patients

• Cleaning

• Medication providing

•Feeding

•Taking Appointments On Call

•OverNight Assistance

PROVIDER, Girlings Healthcare . Houston, Texas

Apr. 2023 - Present

• Utilizing my proven leadership experience and problem solving skills

• While helping improve the customer service scores and client retention at Transparent Calls through effective training of team members

• understanding My customer needs

Shift Supervisor, Hush Radit Food Mart. Houston, TX August. 2019 - Oct. 2022

Administrative

advertising

Attention to Detail

Barber

Bartending

Skills

English

Languages

• and attention to detail." Cleaning

• greeting

• stocking

• price sealing

• monitoring individuals

• book keeping. Money handling

• Safe Technology.Proper inspection permitting

• train individuals.

• • Always provided superior quality customer service to all customers and provided a safe environment • Grouped advertising signs and displays of stock on shelves

• counters

• or tables to magnetize customers and promote sales • Faced shelves

• up sold wine products via wine specials available and other liquors • Maintained accurate balance of cash drawer and receipts with 90% accuracy

• promoted weekly deals

• coupons

• and savers card programs

Cashier, Valero / Circle K. Houston, TX

January. 2017 - Sep. 2019

• Responsible for monitoring warehouse inventory and performing cycle counting duties to ensure that all materials are properly verified to be reflective of reported inventory. • Miscellaneous stores/stockroom activities to maintain inventory accuracy through proper processing of material receipts

• transfers

• and issues. • Adhere to all company policies and safety procedures and guidelines.

Security Guard/Loader/QA/Cycle Counter, O'Reilly Distribution Center . Houston, TX

August. 2014 - September. 2015

• • Load and unload trucks

• operate machinery

• and keep records of items loaded and unloaded into the warehouse

• • Worked collaboratively within a team to ensure that all processes are smooth and efficient. • Lifting and sliding packages weighing up to 70 pounds onto convey belts in a safe and efficient manner • Sort packages to correct location according to label and load chart

• • Maintained all safety requirements required and understood the importance of safety.

• Fast/Ouick/Professional

• teaching learning skills

Package Handler/Loader, FedEx Ground. Houston, TX

November. 2011 - August. 2014

• Clean/Neat

Education

Gulf Shore Academy, Houston, Texas

High School Diploma, November. 2008

Certifications

• Quality Assurance Certified

Associations

• Team Member (10+ years)

• Member

Achievements

• market leader through proven customer support skills. Awarded a You R.O.C.K. award by implementing

Driving sense 14 years old

Had driving licence sense 16

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