Customer Service Property Damage
Resume:
Experience
LCEC (Fort Myers, FL) **** – Current
Risk Sr Analyst
Investigate, resolve and manage customer property damage complaints.
Investigate, resolve and manage LCEC property damage claims.
Work with internal departments and external agencies to collect data and facts relating to insurance claims for and against the company.
Provide excellent customer service working to external customers during the complaint resolution process.
Develop and maintain various technical and confidential data bases and files.
Receive, review, and track certificates of insurance for LCEC vendors.
Assist with record audits and develop findings reports.
Compile data, develop, prepare and deliver various reports to include internal distribution of reports and notifications.
Provide administrative support and coordinate internal and external training and educational opportunities delivered by the risk department.
Provide support and assistance in the development and tracking of various risk management activities.
Maintain effective working relationships with employees at all levels within LCEC and external contacts.
Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts.
Participate in storm preparation and restoration activities as needed.
LCEC (Fort Myers, FL) 2016 –2020
Customer Support Professional
Answer heavy inbound call volume with positive and professional phone etiquette; all customer calls are monitored for quality assurance to maintain professional demeanor at all times.
Respond to customer and commercial inquiries by phone and e-mail with attention to detail and tact; investigate and correct errors, following customer and company records.
Maintain acceptable metrics that include: Customer Ready Time, Quality (WOW Behaviors), First Call Resolution and Attendance.
Investigate credit records from credit reporting agency.
Perform required actions to process service requests using established procedures and ensure that service requests are handled and processed.
Maintain and update the Customer Information System database and associated customer accounts/records as required.
Manage administrative processes for all areas, including but not limited to, customer letters, emails, and faxes, address changes, customer files, automated bill payment forms, customer survey follow-up and returned mail.
Compile information, researching history, and taking appropriate action to resolve each situation.
Resolve and document payment arrangements and provide accurate information to customers.
Respond to emergency work requirements and assist with the coordination of restoring electric service to our customers.
Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts.
Maintain a working knowledge of company policy, corporate Bylaws and other documents related to the Member Equity function.
Research Member Equity accounts, including abandoned property, duplicates, and account combinations, performs account maintenance and allocation transfers/splits.
Identify, research, and resolve account problems, utilizing all available resources.
Responsible for the prompt and accurate processing of accounts for deceased members.
Request, acquire and evaluate relevant documents to ascertain the proper heir(s) and correctly process the deceased account.
Lynx Services (Fort Myers, FL) 2014-2016
Professional Phone Agent
Maintained accounts for customer claims in a call center experience.
Processed property claims, auto claims, liability and worker’s compensation claims.
Created purchase orders for vendors for services rendered, fleet support services, driver support services, vehicle maintenance, collision services and reporting.
Set up tow and rental services for the Fleet Company.
Education
High School Diploma: General Watkinsville GA
Oconee High 1990
Skills
Microsoft Office proficiency
Meticulous attention to detail
Results-oriented
Self-directed
Dedicated team player
Proofreading
AR/AP
Workers' compensation knowledge
Insurance eligibility verifications
Mail management
Strong interpersonal skills
Resourceful
References
Can be provided upon request.
Contact this candidate