Sharon Hopkinson

Customer Service Representative

Campbellford, ON

ad0v0c@r.postjobfree.com

705-***-****

Work Experience

press front desk

classic cleaners - Campbellford, ON

Present

front counter and laundry press

Customer Service Representative

Canadian Tire - Campbellford, ON

2012 to 2013

Owner/Operator

Eagle Lake Adventures - Haliburton, ON

1998 to 2011

Outside Sales

Eagle Lake Adventures - Haliburton, ON

2009 to 2009

2009

Sales Representative/Cashier

Eagle Lake Adventures - Haliburton, ON

2007 to 2008

Cashier

Eagle Lake Adventures - Haliburton, ON

2005 to 2005

2005

Education

Haliburton Highlands Secondary School - Haliburton, ON 1985

Additional Information

Highlights of Qualifications

• Owned and operated a retail gift outlet and provided superior customer service for 14 years

• Proficient at solving problems quickly, courteously and efficiently

• Outstanding organization and time management skills

• Proven leadership abilities, supervisory skills and business management competence

• Confident working independently without supervision to finish tasks

• Certified in First Aide/CPR, Smart Serve and WHMIS Relevant Skills

Customer Service

• Assisted customers to make the best product choice to suit their needs

• Approached each customer with a friendly and interested greeting

• Politely answered telephones and assisted with inquiries

• Went "above and beyond" to offer information to customers

• Treated customers in a respectful manner and solved any issues that arose diplomatically

• Community oriented; volunteer at many local community centre activities Retail Sales/Management

• Ordered complete line of giftware and fishing tackle for busy, tourist-oriented store

• Designed store layout and displayed merchandise for maximum sales potential

• Priced all regular and sales stock according to business requirements

• Hired, trained, supervised and scheduled a roster of 5 sales staff

• Processed all payroll, bookkeeping ledgers, receivables, payables, banking and remittances

• Maintained tight inventory control using manual inventory system

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