Prince Yeboua

Atlanta, GA *****

ad0v04@r.postjobfree.com

+1-678-***-****

A passionate and hardworking helpdesk Technician, Machine/ shipping-Room Operator and Computer Technician Assistant, with over five years of experience. Demonstrates proficiency in determining faults and handling repairs. Understands all aspects of troubleshooting operations and providing tech support to clients for various types of electronics. An expert in maintaining business relations with corporate clients to accomplish reversal business with service norms. Takes full responsibility of any conflicts between customers and company issues, or mistakes performed by colleagues, for better customer service. Knowledgeable in all aspects of troubleshooting, manufacturing, transportation cameras, DVR’s and creating tickets/sales quotes for customers. Reformatting hard drives, SD cards and working remotely to resolves technical issues. Various mechanical devices including production, planning and inventory control. Possesses strong work ethics and commitment to the process.

Authorized to work in the US for any employer

Work Experience

Help-Desk Technician

247 Security Inc. - Alpharetta, GA

December 2021 to Present

Bench Testing DVRs Cameras and access points. Provide Tier 1 and Teir2 technical support via email, phone calls and remote desktop support.

Help Desk Technician

247Security INC. - Alpharetta, GA

December 2021 to Present

· Creating Tickets and Sales quotes for customers.

· Providing tech support through online chat support and via phone calls.

· Testing transportation cameras, DVRs, and police body cameras.

· Configuring DVR’s, reformatting hard drives as well as storage devices such as SD cards.

· Keep strong communication between customers and aiding, by sending necessary download links, or step by-step guidelines for different software.

Machine Operator/Contact Lenses Operator

[Alcon

January 2018 to December 2021

· Safely operated a wide range of machinery and packaging equipment.

· Examined equipment for faults using measuring instruments.

· Followed a machine setup and quality testing.

· Evaluated blueprints, diagrams, and drawings to complete assembly tasks proficiently. Cable Technician Installer

[Madison Telecommunications]

August 2021 to November 2021

· Responsible for repairing telecommunication cables and devices

· Examine cable all connections, replace faulty connections and equipment. Termination fiber and copper communication.

· Troubleshooting basic network and telephone lines, build cable structure

· Documenting and preform excellent customer service Shipping Room Operator

[Publix Manufacturing]

January 2017 to December 2018

· Followed all safety procedures and regulations about forklift operations.

· Contacted carrier representatives to issue guidelines for shipping and delivery of supplies.

· Operated mobile equipment such as Forklift.

· Assessed and checked every order for quality assurance.

·

Education

DeVry University

2011 to 2013

Dacula High School

2011

Skills

• Assembly

• LAN

• Help desk

• VoIP

• Active Directory

• Disaster Recovery

• Sales

• Microsoft Exchange

• Information Security

• French

• Forklift

• Cabling

• Quality assurance

• Computer networking

• DNS

• WAN

• Software troubleshooting

• TCP/IP

• VMWare

• Remote Access Software

• Machining

• Cloud Computing Cybersecurity Cisco Hardware Configuration Hardware Troubleshooting Help Desk Linus Mac Support Mobile Device Support Networking Operating Systems Software Troubleshooting System Backup Recovery System Administration Technical Support Virtualization Positive attitude Self-motivation Problem-solving Hardworking Time management Cultural Awareness Leadership Quick Learner Quality Assurance Inventory Control Customer Service Detail-oriented Strong work ethic Written and Verbal communication LANGUAGES French English

• Live chat

• Packaging

• DHCP

• Communication skills

• Inventory control

• Customer service

• Manufacturing

• Windows

• Telecommunication

• Technical support

• Microsoft Windows Server

• Linux

Certifications and Licenses

CompTIA A+

CCNA

I do NOT have my CCNA. I am studying for it for 5 months now. I can honestly say I can subnet IP addresses class A,B or C

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