Customer Service Loyalty

PRECIOUS JONES

Indianola, MS ***** 662-***-**** ********@*****.***

Professional Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Skills

Time Management Skills

Cleaning and Sanitizing

Credit and Cash Transactions

Cash Drawer Management

Verbal and Written Communication

Refunds and Exchanges

Coaching and Mentoring

Identification Checks

Cash Register Systems

Cash Management

Issue Resolution

Order Taking

Product and Service Sales

Money Handling

Guest Inquiries

Cash Counting Machine Operations

Merchandise Restocking

POS Systems Operations

Customer Relations

Hospitality and Accommodation

Customer Service

Order Verification

Customer Service Excellence

Refund Handling

POS Systems

Total Sales Reconciliation

Work History

Cashier 07/2022 to Current

Dodges Chicken Store – Leland, MS

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Provide customer service with a smile.

Assistant Store Manager 03/2018 to 06/2022

Double Quick Gas Station – Isola, MS

Maintained positive customer relationships by responding quickly to customer service inquiries. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Rotated merchandise and displays to feature new products and promotions. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Processed payments for credit and debit cards and returned proper change for cash transactions.

Reconciled daily sales transactions to balance and log day-to-day revenue. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Offer great customer service with a smile

Housekeeping and Laundry Attendant 06/2014 to 05/2018 Quality Inn – Indianola, MS

Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.

Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

Used chemicals by following safety protocols and procedures to avoid burns and injuries. Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Disposed of trash and recyclables each day to avoid waste buildup. Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Restocked room supplies such as facial tissues for personal touch with every job. Engaged with guests on room requirements and amenities to promote overall satisfaction. Responded to requests from patrons for linens and toiletries. Provide customer service

Education

High School Diploma 06/2009

Cornerstone Christian Correspondence School - Townsend

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