Help Desk Systems Engineer

Nick Krone

***** ** ** ****, ****** City, FL ****7 941-***-**** *******@*****.***

Executive Summary

Accomplished and motivated IT Professional with 10+ years experience and proven performance in the commercial and legal industries. Highly successful in IT managing, client/employee relationships, systems administration/engineering, troubleshooting and repair. Seeking an IT position with a company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

Technical Skills

IT Management at various clients in the legal/commercial industries for 8+ years

Configured/Maintained/Troubleshooted Office 365/Azure/Intune/MDT environments

Created/Maintained vendor relationships across the IT spectrum

Created/Updated documentation on software, licensing, assets, subscriptions and KB articles

Help desk/End user support on various PC, hardware, OS versions, software, printing

Experience installing/configuring/upgrading Windows server roles

Set up/Configured compliance policies, network security policies, risk management

Configuring/Maintaining WiFi networks including Meraki mesh

Installing/Configuring/Maintaining SANs – Dell Compellent, EqualLogic, PowerVault

Installing/maintaining backup solutions: BackupExec, nScaled, Carbonite, eVault, Acronis, Barracuda

Knowledge of installation, configuration and maintaining VM/Host environments

Legal Software support: LexisNexis, Concordance, Summation, TimeSlips, TimeMatters

Installed/Configured/Maintained Trend Micro and Symantec Anti-Virus solutions

Configuring/Troubleshooting DMS software: iManage, Autonomy, Worldox

Knowledge and experience troubleshooting mail issues (client/server) with Exchange 2003-2013

Installing/configuring/maintaining Citrix XenXpp/XenDesktop/Web Interface/StoreFront

Configured/Maintained managed/PoE switches: HP, Dell, Extreme

Professional Experience

SQN Associates, LLC

Systems Engineer– Chicago, IL Part time (December 2018 – August 2020) Full Time (August 2020 – December 2021)

Full-service engineering consulting firm

IT interim director for seven months

First point of contact for 70+ remote/onsite users for all technical support

Handled all IT documentation, vendors, software licensing/subscriptions

Maintenance/Updates/Configuring with onsite/offsite hardware/software

Configured/Maintained/Supported Office365 Admin/Azure/Intune environment

Full Cut Tabs, Inc.

Laborer/IT – Sarasota, FL (January 2019 – August 2020, Contract August 2020 – December 2021)

Printing firm

Assisted with general labor through the print shop

Managed/Maintained all software/hardware/licensing/documentation

Boston Consulting Group

IT Specialist (contract) – Chicago, IL (October 2017 – December 2017)

Full-service consulting firm

Managed all IT/HelpDesk for their Analytical Office 70+ employees

Maintained and upgraded all software/laptops including deploying images to computers and testing

Ensured all Cisco conferencing equipment was up and running in 10+ rooms

Strata (subsidiary of Comcast)

IT Specialist – Chicago, IL (February 2017 – August 2017)

Full-service technology consulting firm

Main point of contact for Help Desk for 190 users in office and remote users

Maintained and upgraded all hardware/software for users

Managed all MDT deployments and images

Equilibrium IT Solutions

Systems Engineer (contract) – Chicago, IL (August 2016 – November 2016)

Full-service technology consulting firm

Client visits and support of their network/software/hardware and users

Citrix troubleshooting/maintaining Citrix environments for clients

Office 365 migration project work

Outsource Solutions Group

Senior Systems Administrator (contract) – Naperville, IL (May 2016 – August 2016)

Full-service technology consulting firm

Client visits and support of their network/software/hardware and users

Exposure to new technologies including WatchGuard firewalls, LabTech, and TigerPaw

Project manager for various network/hardware refreshes

Keno Kozie Associates

Engineer – Chicago, IL (August 2009 – January 2016)

Keno Kozie – Help Desk Analyst (8/2009-10/2010)

Full-service technology consulting firm

Network admin for eight clients without local IT, including all onsite support and phone support

Planning, scheduling and implementation of proposals/projects for all hardware/software

SANs (Compellent/EqualLogic), Virtualization (VMware), Switches, ISP cut overs, new Desktops, OS refreshes

Documentation of policies for hardware / software and network infrastructure for clients

Proposals and consultations with clients on their network infrastructure

Consistently ranked among top 3 in productivity and incident handling every month for over 30+ clients

Expert knowledge with ticketing system concepts, specifically AutoTask, Footprints and Track IT

Education

Masters of Science in Information Technology (2010) Loyola Chicago University

B.A. Business Marketing (2004) University of Phoenix

Associates in Arts (2002) College of DuPage

References

Available upon request

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