Denetra Mitchell

Professional Summary

Well-qualified administrative professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Skills

Microsoft Word, Excel, Data entry, Email Management, Scheduling, Filing, Customer Service, Medical Billing, Insurance Encoder, Communications, Order Fulfillment, Complaint Resolution, Credit Card Processing, Creative Problem Solving, Administrative Support, Professional Telephone Demeanor and Organizational Skills Work History

Lanier Parking Systems 01/2020 – Present

Office Assistant/Parking Enforcer

● Assist parking customer in/out Atlantic Station parking garage.

● Collect payment for daily and monthly parkers.

● Issue tickets for parking violations

● Give directions and inform customers how parking system operates. Inspire Brands 12/2021 – 11/2022

Data Entry/Administrative Coordinator

• Entered Food specifications and mapped product brands into CMX software.

● Tracked Beverage and product recalls.

● Reassigned quality incident report to assigned Category Manager. Altisource 01/2020 – 03/2021

Property Preservation Specialist

● Processed preservation work orders for Wells Fargo for foreclosed homes by uploading photos in ASPEN I vendor.

● Communicated with vendors to grant authorization to secure property and to requested photos of completed work orders.

● Safeguarded the home and protect and preserve the property to ensure it is in proper conveyance condition.

Doerle Food Service - a Division of Sysco - Broussard, LA 09/2013 – 11/2019 Customer Service Representative

● Helped customers with complaints and questions, educated customers with information about their food orders and products, processed food orders, and returns.

● Submitted pick up request forms for product due to damages, sale errors, and picking errors.

● Submitted customer complaints and credit request to corporate offices for shortages.

● Reported late routes and out of stock products to customers.

● Processed orders in the will-call orders in a timely manner.

● Communicated with customers via email, fax, and phone. Education

Certificate in Medical Administration: Medical Office Administration, 02/2004 ETI Career Institute

GPA: 3.7, Medical Billing/Insurance Encoder

Associate: Health Administration, Science, Business Technology, 06/2000 Remington College

GPA: 3.3

Certifications

30 hour - Occupational Construction Safety and Health Administration

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