MUBEEN.M.CHINCHWELKAR

***, ***** *********,

Kalwa Thane 400605

Date of Birth: 11th April 1990.

Mob 913**-*****

Passport no: H: 5201781

Email: ad0uyu@r.postjobfree.com

Career Objective

To achieve a challenging and responsible job position with a fast paced organization where my professional experience will have important application and deployment of my career opportunity

Educational Qualification

Exam Passed Board / University Year Of passing Result Degree in Hotel & Tourism Mumbai May, 2010 Passed

H.S.C ( Commerce) Mumbai March, 2007 Passed

S.S.C Mumbai March Mumbai March, 2005 Passed

Skill Sets

Good communication & interpersonal skills having the ability to engage with customers in a professional, friendly, yet efficient manner.

Ability to carefully provide good customer service.

Serves meals to patrons according to established rules of etiquette, working in formal setting: presents menu to diner, suggesting dinner courses, appropriate wines, and answering questions regarding food preparation.

Establishing and maintaining helpful relationships with important guests, hotel staff and co-workers.

Good energy levels and stamina to keep up with the pace on long nights / busy shifts

Employment Details & Job Profiles (Descending Order) 1) KFC (Assistant Store Manager) – Ambernath(Kalyan) 5th January 2022 till Date.

Job Responsibilities: -

Hiring a New Team Member.

Training New Team Members.

Handle all Home Service Department

Team member plant Training Metrix

Daily Inventory and ordering stocks

Maintain updated records of daily, weekly and monthly revenues and expenses.

Conduct all Team Member on Job Evaluation as per their standard. 2) Arbica Coffee International (Oman - Muscat)

Assistant Restaurant Manager (Dec 2019 – Dec 2021) Job Responsibilities: -

Managed day today operations of the café.

Hire and on-board new wait staff and baristas.

Train employees on drinks preparation and proper use of the coffee equipment.

Coordinate with vendors and order supplies, as needed (like takeaway cup, coffee, milk and other ingredients)

Maintain updated records of daily, weekly and monthly revenues and expenses.

Add new menu items based on seasonality and customers preference.

Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

Ensure all café areas are clean and tidy

Nature friendly relationship with customers to increase loyalty and boost our reputation

3) SLASH SPECIALITY COFFEE SHOP (Sharjah- UAE)

Supervisor (from Oct 2018 – Oct 2019)

Job Responsibilities: -

Managed day today operations of the café.

Hire and on-board new wait staff and baristas.

Train employees on drinks preparation and proper use of the coffee equipment.

Coordinate with vendors and order supplies, as needed (like takeaway cup, coffee, milk and other ingredients)

Maintain updated records of daily, weekly and monthly revenues and expenses.

Add new menu items based on seasonality and customers preference.

Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

Ensure all café areas are clean and tidy

Nature friendly relationship with customers to increase loyalty and boost our reputation

4) KARAK GHOLAM COFFEE SHOP (Saudi Arabia)

Restaurant Supervisor (from Oct 2016 – May 2018)

Job Responsibilities:-

Ensured restaurant is fully prepared, cleaned, and organized for daily operation

Maintained administrative functions - inventory, employee attendance, etc.

Resolved guest concerns and complaints in order to maintain a positive atmosphere

Directed and supervised staff members engaged in daily operations.

Assigned posts and designated duties.

provided excellent customer service in a prompt and courteous manner.

Utilized computers to track orders, manage inventory, and process payments

Solicit feedback from Guests concerning the service & food offerings.

Ensure all daily & other reports are detailed & submitted in a timely manner

Assist the restaurant Manager in all activates.

Answer customers' questions, and provide information on procedures or policies.

Establishing and maintaining helpful relationships with guests, hotel staff and co- workers.

5) PIZZA HUT INTERNATIONAL (Saudi Arabia)

Cashier (from Dec 2011 - April 2016)

Job Responsibilities:-

Greet guest upon arrival at counter

provide them with information on new and existing deals, take orders and deliver orders too.

Request customer order

Use electronic/manual ordering and cashiering system to place order

Get payment and complete transaction

Maintain cash drawer, offer customers with receipts and change.

Ensure that the kitchen has received order information and expedite to ensure that the customer gets the order on time

Select requested food items from serving or storage areas

Assemble items on serving tray / takeout bag

Answer customers' questions, and provide information on procedures or policies.

Assist customers by providing information and resolving their complaints.

Maintain neat eating and serving

6) HOTEL UNITED 21

Bar Steward (from Dec 2010 – Nov 2011)

Job Responsibilities:-

Garnishes and decorates cocktail preparatory to serving

Huge knowledge of alcoholic beverage mixing and serving.

Verify patrons' identification to make sure that they meet min age needs for use of alcoholic beverages.

Verify the expiry date of alcoholic beverages before serving

Attend customers to their tables

Tell customers of daily special items.

Explain neatly how different menu items are made, describing the cooking methods and ingredients.

Confirm with customers to make sure that they are enjoying food and take action to correct any troubles.

Amazing ability to walk, sit and stand for long times without getting tired.

Remove dishes and glasses from tables & counters 7) HOTEL SHANTIDOOT

Room Service Steward (from May 2009 - Dec 2009)

Job Responsibilities:-

To follow specified procedures to provide prompt, efficient & gracious customer Service to hotel guests in their rooms, including answering department telephones, taking & delivering order, preparing & presenting guest checks. To understand & respond to all guest & request in a timely & professional manner

To communicate to the supervisor any need for supplies at the Room Service Station

To follow all specified procedures to correctly handle all cash & credit transactions.

To comply with all policies & procedures of Shantidhoot.

To maintain the cleanliness & safety of work areas at all times 8) HOTEL - THE CLUB

Steward (Feb 2008 till March 2009)

Job Responsibilities

Taking accurate order from customer.

serving customer's food in timely manner.

Keeping update knowledge of food items.

handling food and beverage operations.

Understanding requirements of customer

Establishing and maintaining helpful relationships with important guests, hotel staff and co-workers.

Providing information related to hotel specialty.

working as per instructions of senior hotel manager.

Maintaining cleanness in restaurant and hotel.

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