Carri Y. Love

**** **** ****** **** **

Coon Rapids, MN 55433

Phone: 612-***-****

Email: @gmail.com

Qualification Summary

A reliable, success-driven and competent professional, with working experience of over 20 plus years of professional administrative assistant duties. In depth knowledge and understanding of a variety of administrative tasks such as; MS Office Programs, EPIC Software and Sabre, ICS, Claim Center, Artiva, Sales Force and Axiom.

Producing and corresponding reports, maintaining and updating office files, employee files, as well as calendaring, and inbound/outbound calls. Excellent verbal and written communication skills. Utterly dedicated to utilize earned skills in the field of administration by working effectively and consistently.

MEDICAL PROFFESIONAL EXPERIENCE

Methodist Hospital 5/2016 - 8/2016

Patient Relations

Frontline representative of disputes, grievances and compliments from patients of Methodist Hospital and affiliates. Maintained correspondence with patients to retrieve information of their experiences with Methodist Hospital and clinics.

Corresponded with senior executives of Methodist Hospital to discuss grievances and disputes.

Corresponded with Methodist Hospital Security on a regular basis regarding improper patients.

Daily and weekly correspondence with hospital staff regarding care of patients and Hospital.

Corresponded with patient one-on-one regarding praise or afflictions with Methodist Hospital.

North Memorial Medical Center Home Healthcare

Administrative Assistant / Medical Office Scheduler 7/2015 - 10/2015

Maintain Health Information for North Memorial Medical Center Home Healthcare

Answered and screened telephone calls in an appropriate and timely manner. Managed client logistics in a professional manner. Provided logistical support for clients. Utilized professional communication to and from diversified groups, including directors, doctors, nurses, and clients. Schedule appointment for patients while accepting high volumes of incoming calls. Answered telephones and transferred calls to appropriate staff members. Retrieve information from major medical insurance, workman’s compensation, and auto insurance companies to verify current coverage.

Traumatic Brain Injury Clinic Hennepin County Medical Center (HCMC)

Senior Administrative Assistant 2/2014 - 1/2015

Coordinate and schedule medical appointments for Traumatic Brain Injury Clinic at Hennepin County Medical Center. Maintain Doctors and Nurse Practitioner medicinal schedule. Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.

Provide budgeting and financial analysis for projects. Prepare thorough monthly, quarterly, and annual reports for various department authorities. Thorough understanding to mandate patient forms and polices. Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

Hennepin County Medical Center (HCMC) - Whittier Clinic

Administrative Assistant III 2/2012 - 8/2012

Maintain Health Information Management department at Hennepin County Medical Center - Whittier Clinic. Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, resolving and referring a range of administrative problems and inquiries. Sustain high volume of forms, faxes and scanning projects for doctors, staff and patients.

Calendar management for Directors and Doctors. Organized meetings and appointments utilizing Microsoft Outlook. Arranged departmental conference calls. Scheduled and prepared for meetings. Ordered equipment and all office supplies.

Answered and screened telephone calls in an appropriate and timely manner. Managed client and visitor logistics in a professional manner. Provided logistical support for visitors and clients.

Physical Therapy Orthopedic Specialist Inc. 5/2005 - 5/2010

Administrative Assistant/Scheduling Assistant

Maintained front office operations for alignment with company objectives to streamline the flow and enhance service. Schedule appointment for physical therapist while accepting high volumes of incoming calls.

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Answered telephones and transferred calls to appropriate staff members. Sorted and distributed incoming communication data, including faxes, letters and emails.

Call major medical insurance, workman’s compensation, and auto insurance companies to verify current coverage. Maintain accurate payments of co pays from patients.

Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.

Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.

Bloomington Lake Clinic 5/2004 - 5/2005

Credit/Client -Administrative Assistant

Update new insurances for existing patients, and create charts for new patients.

Established and implemented administrative policies and procedures for the office.

Filed and recorded corporate documentation, electronic files,inventories and reports.

Enter all demographic information and insurance information into disc software.

Receive all co pays from patients and maintain all Telecheck activity.

Distribute charts to doctors and nurses.

Organized the scheduling of meetings, conferences, and events; distributed minutes for them.

Retrieve US postal mail, sort and distribute. Profile high level alphanumeric data entry.

Hennepin County 4/2003 - 5/2005

Office Specialist III

Entered demographic information of former or new clients entering Hennepin County nursing home facilities.

Maintained all mailing, faxing, copying, and office supply ordering for Coordinated Home Services Department.

Minnesota Gastroenterology 9/1998 - 2/2002

Minneapolis, MN

Clinical Patient Coordinator

Scheduled gastroenterology procedures, follow up appointments, and authorized prescriptions referrals for patients.

Reviewed charts for next day patients. Communicated with other medical clinics to collaborate doctor referrals for patients to see additional doctors.Monitored incoming alarms from home and business in the metro area.

ADMINISTRATIVE PROFESSIONAL EXPERIENCE

Cargill

Administrative Assistant Corporate Credit Card Department 1/2023 - 4/2023

Processed travel and purchase corporate credit cards for Cargill employees.

Processed fund increases from $25,000 to $60,000 plus on cards if employee was qualified to receive the fund increase.

Processed Black Card Corporate Credit Card for VIP's

Target Corporation

Internet Specialist Gift Card Department 9/2022 - 12/2022

Received incoming calls from Target Corporation guest regarding funds on their gift cards.

Helped guests with their gift cards when funds were found misappropriated.

Offer other means to guests to satisfy the misappropriated funds that were missing from their gift cards.

TARGET CORPORATION

Internet Specialist Department 9/23/2019 - 2/8/2020

Received incoming internet messages as a Senior Specialist II for Target Corporation helping guests with a variety of questions.

Serviced guests regarding bills, payments, gift cards, groceries, complaints, pickup and delivery orders. In addition to prearranging FedEx, UPS, and Shipt orders for guests who had damaged items and furniture.

Used Target Corporation protocols by adhering to Case Number, Account Number, Customer Issue and Resolution (CACR) at the end of each discussion with guests.

Resolve escalated issues in a professional, timely, and thorough manner.

Identify trends/opportunities, providing recommendations for resolution.

Equipment Finance Department 5/1/2018 - 5/1/2019

Contracted at Wells Fargo Titles Department sending paper and electronic titles to dealers and lien holders. Researched titles to find in title vault, received heavy amounts of titles, registrations,tab requests in U.S. mail daily.I opened all titles and sorted them by state, scanned titles to PDF file and then FedEx paper titles to a different location. Entered notes into Artiva software regarding paper titles,heavy filing daily,created new account numbers for files with name of title holder or business holder.

Salvage Department 3/2017 - 11/2017

Sent payments for customers salvaged vehicles in seven different states for American Family Insurance.

Sent legal documents which needed insured signature and notarized before payment was sent.

Documented all incoming and outgoing calls in ICS and Claim Center software.

Catastrophe Department

Assisted insured with catastrophes, i.e.; wildfires, tornadoes, hurricanes, earthquakes, wind and hail damage, floods, home fires, sinkholes, fallen trees on properties, and any other natural disasters.

Maintained and collated paperwork and payments from internal and external offices of American Family Insurance to send out to insured.

Helped Insured receive payments from American Family Insurance during major disasters and natural catastrophes.

SUN COUNTRY AIRLINES

Reservation Specialist 1/2016 - 4/2016

Received incoming calls from travelers flying to domestic and international destinations.Made reservations for vacation packages including flight, hotel, transportation, and flight amenities.

Maintained correspondence with Terminal 2 airport in Minneapolis, MN regarding baggage, cargo hold, pets in hold, pets in cabin, unaccompanied minors, passengers with portable oxygen concentrators (POC), and passengers with disabilities.

Made upgrades, reservations, exchanges, and revalidations for passengers intending to fly first class or to other destinations.

Stanley Security Systems

Security Monitor 2/2015 - 5/2015

Monitor incoming alarms for residential homes, commercial business, and government facilities around the United States, Puerto Rico, and Canada for

Dispatch police, fire and medical support when needed to any facility or residence when a distress signal is received.

Troubleshoot burglary, fire alarm panels and keypads for all facilities contracted with Stanley Security Systems.

Answer, screen and navigate telephone calls in an appropriate and timely manner.

Minneapolis Public Housing Authority and Section 8 Program

Administrative Office Specialist 1/2014 - 3/2014

Explained policy and procedures of Minneapolis Public Housing Authority and Section 8 Program.

Conducted interviews and obtained information for Recertification of Section 8 clients for Hennepin County Minneapolis, Minnesota.

Verified information required for interview and maintained files for further investigation required by supervisor. Coordinated meetings, schedules and conferences room as needed for client orientation.

Saint Paul Regional Water Services

Office Specialist III 4/2013 -7/2013

Manage and program appointments at Saint Paul Regional Water Services. Sustain water engineers and technicians' schedules for key expansion projects.Received high volume of incoming phone calls for appointment scheduling.

Upheld logistics in additional departments as needed.

Education

Metropolitan State University School of Criminal Justice Brooklyn Park, MN

Major - Criminal Justice

5/2011 - In progress

Hamline University St. Paul, MN

Major - Criminal Justice,

Minor - Forensic Science

8/2006-In progress

Midwest Career Institute Minneapolis, MN

Phlebotomy Training Course - Certificate received 2004

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