ª Jonesboro, Georgia ª 404-***-**** ª ad0uxx@r.postjobfree.com ª

AREN E. MATTHEWS RETIRED SUPERVISOR

Collaborative communicator continually focused on building and cultivating relationships in different settings and providing excellent customer service. Ability to communicate with and supervise people from diverse backgrounds. EXPERIENCE & NOTABLE CONTRIBUTIONS

GEORGIA DEPARTMENT OF REVENUE • Atlanta, GA

MOTOR VEHICLE DIVISION, SUPERVISOR (RETIRED)

May 2001 – February 2021

KEY RESPONSIBILITIES:

• Served as acting office manager for department for two years (2017-2019) while senior managers trained off-site for the new DRIVES (Driver Record and Integrated Enterprise System) project system implementation; supervised 50 employees with two managers.

• Trained over 75 new employees on general title processing procedures in a six-month period: continued training during their employment.

• Kept employees and management informed by establishing a monitoring process to validate that employees were trained to perform assigned job duties that support the Division’s mission and vision.

• Supervised 12 direct reports and performed annual performance reviews; assigned work tasks to employees and monitored workflow; kept updated reports on employees’ spreadsheets and indicated the status of their performances and attendance/tardiness information on a daily basis.

• Prepared financial reports daily to ensure all cash deposits were calculated and balanced; forwarded deposits to the cash management department the next business day.

• Maintained security of money, titles, serial plates, and supporting documents.

• Assisted walk-in counter operation team to ensure operations were running smoothly; resolved internal and external customer complaints.

• Assisted Legislators in county tag offices (Clayton, Fulton, Dekalb, Cobb, Dougherty, Fayette, and Henry counties) by researching title information.

• Placed/removed administrative holds for the Department of Child Support Services, and the Georgia State Road and Tollway Authority.

• Resolved issues from the Governor’s Office of Consumer Affairs, Department of Revenue Commissioner’s Office, MVD Director’s Office, and different state agencies.

• Assisted Office of Special Investigations on fraud cases (i.e. stolen vehicles and titles, etc.) by researching and reviewing legal documents.

• Resolved issues concerning ETR (electronic tag registration) and ELT (electronic lien titles); contacted ETR vendors/dealers to inquire on pending records in DRIVES.

• Verified and corrected title history on NMVTIS (National Motor Vehicle Title Information System) and Carfax.

• Maintain up-to-date records on job descriptions, manual procedures, performance plans, and internal operating procedures. MOTOR VEHICLE DIVISION, INFORMATIONAL AND REFERRAL SPECIALIST II June 1995 – May 2001

KEY RESPONSIBILITIES:

• Processed Georgia certificate of titles for vehicles registered in the State of Georgia to taxpayers at walk-in counter; reviewed title documentation for accurate information to be examined and entered into the Gratis system for clearance of a certificate of title.

• Kept accurate count of all fees collected, insured all deposits were collected and submitted to accounting, generated rejection letters for taxpayers for additional information.

EDUCATION

Associate degree in Business Applications

PHILLIPS SCHOOL OF BUSINESS AND TECHNOLOGY

San Antonio, TX

Certificate in Accounting

DRAUGHONS SCHOOL OF BUSINESS

Tulsa, OK

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