Customer Service Representative
Resume:
Marvin Moseley
Customer Service Representative
******.********@*****.***
***** ********* ** ** ***** Shores,
MI, 48081
EDUCATION
SOUTHER ILLNOIS UNIVERSITY
Edwardsville, MI
Completed coursework towards General
Studies (Jan 1989)
CERTIFICATIONS
Applied Food Safety Certification
CAREER OBJECTIVE
Adaptable professional with 6+ years of experience and a proven knowledge of customer communications, conflict resolution, and relationship management. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
EXPERIENCE
SECTION LEADER
Global Rollforming LLC, Roseville, MI / Aug 2018 - Apr 2021
• Oversee activities for 13+ people directly related to making products
• Direct and coordinate activities of businesses or departments concerned with the production, and distribution of products.
• Review activity reports, and other performance data to measure productivity and to determine areas needing improvement.
• Train and oversee new employees
• Monitor section to ensure that they are efficiently and safely completing tasks
• Evaluate analytical methods and procedures to determine how they might be improved.
• Analyzed quality control test results and function as liaison to production team and production management
MACHINE OPERATOR
Nova Industries, Fraser, MI / Oct 2016 - Feb 2018
• Perform quality checks on products and parts.
• Unload finished products from conveyor belts, pack them in containers, and place containers in warehouses.
• Package finished products and prepare them for shipment.
• Shovel, sweep, or otherwise clean work areas.
WICO METAL
Tapper, Centerline, MI / Sep 2014 - Oct 2016
• Conferred with personnel concerned to determine how wide-spread quality problems are
• Packed parts as they came off of machinery
• Give directions to other workers regarding machine set-up and use.
• Operated threading machine while also ensuring that raw materials were cut into the right specification
• Inspect and measure metalworking tools were operating correctly so that no products came out defective.
ASSISTANT MANAGER
Burger King, Missouri, MI / Jan 1993 - Jan 2004
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Supervise and participate in kitchen and dining area cleaning activities.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Control inventories of food, equipment, smallware, and report shortages to designated personnel.
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