Melissa D. Castleman

Cell: 940-***-****

ad0uwy@r.postjobfree.com

Customer-focused professional offering a wealth of experience in Administrative support. Talent for creating fresh ideas, improving efficiency, introducing new processes, increasing profit growth and consistently rising to challenges. Talent for promotional event planning and creative marketing. Experience with Lean Concepts, ISO Regulations, PPE, and MSDS documents. Educational background thrives in fast-paced, deadline driven environment, while being attentive to details and conscious of time.

EXPERIENCE

Park Dental Research Ardmore, OK

Nov 2020 – July 2021

Lab Technician

- Sterilization and Packaging of dental aligners – let go due to lack of work contracts

Approved Cash Advance Ardmore, OK

June 2019 – Nov 2020

Store Manager

- Provide Customer Service and Supervise Staff

- Ensure compliance with state and federal lending regulations and company policies

- Ensure prompt completion of applications and transactions

- Responsible for development and compliance of branch personnel

- Minimize delinquency through collection utilizing various communication

- Ensure reporting of branch figures to corporate office for accounting purposes

Armstrong McCall, LLC Sally Beauty Corporate Denton, TX

April 2017 – April 2018

Pre Buy Administrator

· Responsible for receiving and importing promotional quote orders

electronically using multiple systems. Sent suggested promotional quote orders to franchises in a timely manner and revise quote orders sent back following strict guidelines and deadlines

-Communicated with customers via phone and email to provide customer support on orders. Assisted in resolving issues with any orders, communicated with the franchisees and sales personnel on status and progress

-Worked with merchandising to complete sales recaps from manufacturers, establish promotional order schedule to ensure timely shipping and ensure product SKUS are set up appropriately

-Track all details of promotional orders to adhere to strict shipping deadlines

· Assist Director of Merchandising with PowerPoint presentations, handouts and

other curriculum pertaining to products being promoted

Snelling Staffing Denton, TX

April 2016 – February 2017

Staffing Manager

· Recruit and screen applicants daily for employment placement

-Maintain accurate records for Worker’s Comp claims and Unemployment

-Secured I-9 and Payroll Information

-Provide assistance to 30+ employers as their need for staffing occurs/changes

· Follow up with candidates about application submissions, assisting with

resumes and software testing as required by respectively

· Answer phones and documenting application processes, employment

verifications and salary adjustments in each candidate file

· Check in attendance at shift start times for clients using our employees

· Risk assessment and reporting through standards and procedures as determined

by National Corporate Office

Mercy Ardmore Ardmore, OK

April 2013 – November 2014

Registration Representative

· Updating and maintaining patient files in accordance to HIPAA regulations.

- Collecting co pays and deposits on accounts while maintaining the cash drawer.

· Operation of multi-line switchboard and code phones.

· Delivering messages to needed personnel: verbally and electronically

· Daily use of Epic, Microsoft Office Excel, Microsoft Office Outlook, Recondo

Technology, Oklahoma Health Care Authority: Eligibility Verification, and

Trust Commerce Vault.

State Farm, Joe McAdams Agency Ardmore, OK

August 2012 – April 2013

Customer Service Representative

-Managed payments and balancing cash drawer daily.

-Changing vehicles for existing customers and providing insurance verifications for customers and other agencies as needed. Collaborated with local lien holders and insurance adjusters on authentication of coverages and claims

-Studied to get my State Farm Banking Certification, where I promoted the sales of IRA’s Checking Accounts, Money Markets and Living Trusts.

IMTEC, a 3M Company Ardmore, OK

June 2007 – December 2010

Continuing Education Coordinator

-Correspondence and mail-outs for educational events

-Scheduled and maintained spreadsheets for Costs/ROI’s for clinical seminars and attendance participation

-Reported CEU’s to organizations and governing bodies as applicable

-Used my experience in export compliance to ship tradeshow materials / booth equipment to shows on a national and global scale. Was the main liaison between regulatory protocol of materials applicable to tariff taxes and customs

December 2006 – June 2007

IMTEC, a 3M Company (cont.)

Regulatory Affairs/Export Compliance Specialist

-Ensured that our products and services were FDA compliant

-Maintained State, Federal and International X-ray certifications for our CBCT machines

-Reported to Regulatory Agencies the statuses of over 800+ medical devices

-Coordinated, prepared, and reviewed regulatory submissions for domestic and international projects.

-Provided technical review of data and reports that would be incorporated into regulatory submissions assuring scientific rigor, accuracy, and clarity

-Reviewed product promotional materials, labeling, batch records

-Specification sheets, and test methods for compliance with applicable regulations and policies.

-Interpret regulatory rules or rule changes to ensure that they were communicated throughout our sister companies

-Studied extensively on Lean concepts, ISO Regulations and Quality Control for all 800+ products to be sold/distributed

Samuel Roberts Noble Foundation Ardmore, OK

(now called Noble Research Institute) December 1997 – September 2006

Event and Special Project Secretary

-Correspondence and mail-outs

-Preparing educational presentations and handout materials

-Scheduling and Agendas

-Database Management

-Registration and Record Attendance

-Arrange Facilities, equipment and food as needed

-Prepare and assemble educational materials

-Assist with receipt processing and submission to the Accounting Department

-Provide clerical support for other support staff as needed

SPECIAL SKILLS

Microsoft Office, Lotus Notes, Power Point, MAS90, AS-400, SAP, QuickBooks, Quicken, CVent, Clinivation, EPIC and EPR systems

Other Skills:

Thorough understanding of HIPAA, I-9 Verification, Tax Reporting, Presentation Experience, Curriculum Development, Database Management, Technical Writing

EDUCATION SOUTHEASTERN OKLAHOMA STATE UNIVERSITY Durant, OK

Major: Education

Minor: Business

MURRAY STATE COLLEGE Tishomingo, OK

Associates in Applied Science/Education

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