B

Delisa

Brown

+1-612-***-****

delisabrown****@yah

oo.com

San Antonio, TX 78223

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Home Health

PCA

Personal Care

Cpr certified

Customer service

Housekeeping

Front Office

Reception

Medical Scheduling

Cerner

Insurance Verification

Medical Records

HIPAA

Medical Office Experience

EMR Systems

Epic

Vital Signs

Computer Skills

Patient Care

Data Collection

Information Security

Scheduling

Call Management

Appointment Scheduling

Data Entry

Typing 55 WPM

Customer Relations

Retail Sales Customer Service

Lead Generation

Sales Closing

Customer Service

mycharts

EXPERIENCE

Customer Service Representative

San Antonio, TX

imani healthcare/ Feb 2019 to Current

Provided excellent customer service to resolve customer complaints in a timely manner.

Answered customer inquiries and provided accurate information regarding products and services.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

PCA Personal Care Assistant

Saint Paul, MN

Imani healthcare/ Jan 2012 to Current

Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding. Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.

Monitored vital signs such as blood pressure and pulse rate for clients under medical care.

Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.

Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.

Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.

Responded promptly to emergency situations according to established protocols. Educated families about proper nutrition for their loved ones in order to maintain good health.

Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Specimen Collector

Healthquest Jan 2019 to Aug 2023

Using portal Requisition forms

Collect urine samples from patients

Perform basic data entry task

Properly secure specimen in appropriate bio-hazard bags for transport Interacting with donors and verifying clients identification and maintain confidentiality

Customer service being able to work without supervision, good communication skills and computer competences

Accompany female clients to restroom for supervised collection of urine specimen Maintain a sanitary environment

Data entry on daily basics Billing Problem solving Collected and labeled specimens according to established protocols. Verified patient information accuracy on specimen labels. Processed specimens for laboratory testing in accordance with standards. Ensured that all collected specimens were stored properly and securely. Prepared necessary paperwork related to specimen collections such as requisitions, manifests, and forms.

Delivered collected specimens promptly to designated laboratories for analysis. Trained new staff members in proper specimen collection techniques and processes. Front Desk Receptionist

Saint Paul, MN

Children's Hospital/ Jan 2015 to Mar 2019

Daily data entry,EMR, Cerner, Epic,Data Entry, Returning phone calls, Answering emails, checking voicemails, Transferring clients to the proper department,Paperwork, Verify insurance, Updating patients information.

Greeted customers warmly and made them feel welcome. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Assisted with scheduling appointments for clients and visitors. Handled cash transactions accurately, balancing the register at the end of each shift. Updated customer information in databases regularly to ensure accuracy of records. Handled payment processing and provided customers with receipts and proper bills and change.

Received incoming calls and coordinated with staff to fulfill customer requests. Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

EDUCATION AND TRAINING

High School Diploma

Harding Senior High School Jun 2011

Saint Paul, MN

CERTIFICATIONS

Specimen specialists, Present

Specimen specialists collecting DNA, Present

CPR Certified, Present

PERSONAL INFORMATION

Work Permit: Authorized to work in the US for any employer

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