Business Development Customer Service

Ivan Park

Villa Rica, GA ***** • 470-***-**** • ********@******.*** • WWW: Bold Profile

Professional Summary

Motivated District Supervisor with demonstrated knowledge of the consumer loan industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over 30 years of experience in field and ready to take on challenging, growth-oriented role with a reputable and proven company. Skills

Staff Recruiting

Budgeting

Staff Management

Sales Goals

Business Operations

Employee Training

Employee Retention

Financial Reporting

Business Development

Performance Appraisals

Market Strategy

Performance Management

Work History

District Manager, 03/2008 to 08/2023

Walters Management

Drove sales from ten to fifteen stores in district, generating $1.4 Million in annual Profit Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches

Created various selling and merchandising programs impacting bottom line performance Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits

Awarded six consecutive Supervisor of year Awards for top dollar profit Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations

Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales

Led targeted training programs to educate staff on product benefits and service capabilities Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team

Held weekly meetings with store managers to identify techniques to overcome sales obstacles Flawlessly executed new store openings and/or store closings Leading and inspiring store teams to meet or exceed objective goals and build brand equity, both during store visits and remotely

Driving flawless execution of operating standards, policies and procedures. Supervised up to fifteen locations to enforce high-quality standards of operation Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

District Supervisor, 03/2005 to 03/2008

Southern Management Corporation

Consistently training 35 employees through leading by example and thorough supervisions to minimize loss and increase sales

Delegated daily tasks to over 35 employees to provide development opportunities Reduced workflow inconsistencies by recruiting and hiring capable staff members District supervisor builds, develops and leads by example high performing team of store managers, focusing on exceeding their business objectives and providing consistent customer service and shopping experience to all clients

Coordinated site investigations, documented issues and escalated to executive teams as needed Planned marketing initiatives and leveraged referral network to promote business development Ensured stores maintain and follow current operating policies and procedures. District Supervisor, 01/2002 to 03/2005

The Money Tree – Bainbridge, GA

Supervised 13 branches training employees in sales and collections on GILA loans, Deregulated loans, Sales finance, and Auto loans etc,

Monitored daily sales performance and provided feedback to each team member. Communicated customer feedback and complaints to team members to promote proper resolution. Scheduled and monitored sales team members' workloads to meet customer needs. Built strong relationships with clients by following up on previous purchases and suggesting new products.

Developed and implemented incentive programs to increase sales and customer loyalty. Assisted sales team members in developing customer relationships, and building customer loyalty. Education

Bachelor of Science: Science Education, 05/1988

Southeastern Oklahoma State University - Durant, OK

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