Customer Service Representative

Annette Ferguson

**** ******* ** • Shreveport, LA 71118 • 318-***-****• ******************.**@*****.*** OBJECTIVE

To obtain a challenging career with a prosperous organization allowing me to utilize my organizational experience as well as offer opportunities for knowledge expansion, growth, and advancements to a promising career all the while maintaining a high level of professionalism and ambition.

SUMMARY

Customer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. PROFESSIONAL EXPERIENCE

SERVER OAKS OF LOUISIANA MAR 2019 – PRESENT

• Ensure all stored food and beverages are accurately labeled and dated

• Ensure adequate service for residents

• Maintain the sanitation and cleanliness of kitchen and dining room

• Adhere to all work rule policies regarding safety

• Ensure all walking surfaces are safe from slip and trip hazards

• Immediately correct unsafe conditions or notify management

• Keep work area free from clutter to avoid injury to residents and co-workers and adhere to OSHA regulations

Adhere to all Health Code policies and standards as ordained by the Health Department WELLNESS ASSISTANT GUEST HOUSE NURSING FACILITY MAR 2013 – DEC 2016

• Effectively communicate with resident from adolescent to geriatric

• Practiced time management and problem-solving skills

• Organized family events and ceremonies within nursing facility

• Assisted elderly in recreational activities

DATA REPORTING SPECIALIST GOODWILL INDUSTRIES JAN 2012 – NOV 2016

• Participated in all database training

• Worked with Good Guides program manager to establish processes for master mentors, volunteer

• Mentors, and fiscal staff to submit data for entry into the database DATA SUPPORT AGENT

TELEPERFORMANCE AUG 2005 – JAN 2012

• Led teams in proper time management and accomplishing goals set

• Motivated teams to communicate effectively with customers

• Assisted team members with problem-solving

• Assigned tasks to team members

• Taught teams how to prioritize and meet operational deadlines by utilizing time management

• Customer Service/ Remote

• 100-150 Inbound/Outbound Calls

• Delegated the coordination of activities between the customer service department, and other organizational departments

• Troubleshooting and organizing customer high speed internet Page 2 of 2

Summary of Qualifications/Skills

● Professional demeanor and organizational skills

● Excellent communication

● High customer service standards

● Call center management experience

● Conflict resolution proficiency

● Service solutions expert

● Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines

● Devoted to data integrity

● Hard working, detail oriented, able to multi-task

● Function well in fast-paced, high pressure atmosphere

● Adapt at working independently and as a team member

● Adapt easily to new concepts and responsibilities EDUCATION

High School Diploma, Shreveport, LA

Bossier Parish Community College, Concentration in Sociology, Bossier City, LA Communications and Psychology Coursework

*References Upon Request*

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