Michelle King

Payroll & Benefits Administrator/ Implementation Specialist

Email: ad0uve@r.postjobfree.com

Address: *** ****** ** ****, ** 27288

Phone: 404-***-****

Link: www.linkedin.com/in/michellefking

OBJECTIVE I am a self-motivated and dedicated team player with extensive experience within the Payroll & Benefits Administration field in addition to having Implementation experience of Payroll Systems. I have also had opportunities to provide Application Support for Payroll systems, Tax Software systems, as well as accounting systems. Which gives me a well-rounded, combined 20 plus years of experience on the Administrative and Support side. I have a passion for delivering outstanding service while being a proactive, customer orientated professional. One of the many strong assets that I possess is the ability to analyze, research and resolve issues as they may arise and or collaboration with team members to resolve issues.

EXPERIENCE

Research Triangle Park, NC

Jan 2022 - Mar 2023

Payroll Specialist

Worldwide Clinical Trials

Kernersville, NC

Jul 2018 - Nov 2021

Payroll & Benefits Administrator

Grass America, Inc.

Winston-Salem, NC

Feb 2014 - Dec 2017

Implementation Specialist/ Payroll Support

Specialist

CBIZ Flex-Pay (Formerly Flex-Pay)

Norcross, GA

May 2009 - Dec 2013

Application Support Ananlyst

BSI Software, Inc.

Sandy Springs, GA

Mar 2006 - Mar 2009

Application Support Analyst

Ceridian Corporation

EDUCATION

Ft. McPherson, GA

Apr 1992 - May 1995

A.S. General Studies

Georgia Military College

SKILLS

CERTIFICATIONS & COURSES FPC Certification - Obtained October 2008 Maintain and update the records of new employees and terminations as directed by the employee regulations.

•

Oversee the payroll management of 1,000 to 1,500 employees locally and out of state.

•

Assist with the monitoring of FMLA while employees are on Leave of Absence in order to ensure that employees are paid Short Term Disability by the company accurately. This also requires working with the People Strategy team to confirm and verify actual dates of Leave and status of Leave for employees.

•

Prepare monthly reports to other areas of Finance to provide monthly total hours worked and overtime hours worked by Clinical staff.

•

Assist with the Administration of 401K which includes working directly with the 401K vendor to validate and confirm any inconsistencies for any specific payroll process. Also validating 401K deferrals on a weekly basis to ensure that elected deferrals selected by employees on the Vendor site coincide with the deferral information in the employees' profile within the Payroll System.

•

Daily validation of Data that feeds over from the HCM system to the payroll system to monitor any errors, discrepancies or issues with daily data feeds to the payroll system.

•

• Ensure that all employee information is kept confidential. Train team members in the best practices of payroll and benefits administration.

•

Extremely self-sufficient with the ability to work proactively and independently Maintaining confidentiality of information.

•

• Consistently met my short and long-term targets. Annual Open Enrollment administration and configuration of the employee self-service open enrollment experience.

•

• (UKG) new hire benefits enrollment and employee self-service,

• Proactively participated in meetings and helped create new practices. Assisted with Orientation and Onboarding of New Hires and Contract employees.

•

• Administration of FMLA, STD, and LTD leave.

Generated reports on demand at the request of Finance and or Upper Management utilizing UltiPro or Business Intelligence (BI).

•

Handled all Multi-State and or Federal Tax inquiries and or resolved any Payroll Tax discrepancies.

•

• Managed any Unemployment claims on a multi-State level. Worked conterminously with the Human Resource department assisting with day-to-day HR administration.

•

Participated in quarterly and annual employee luncheons, holiday banquets, Retirment celebrations, and employee recognition initiatives.

•

Assisted Marketing with providing information needed for the company monthly and quarterly newsletter.

•

Managed the Payroll process on a bi-weekly basis from beginning to end with the ability to process payroll with minimal if any administrative errors.

•

• Answered calls, responded to emails, and spoke with clients face-to-face.

• Handled customer complaints with empathy and composure. Handled migration of client Payroll Data from previous provider to new system interface (SAAS).

•

Configuration of companies based upon specifications received from Sales for new clients. Tested data (processing of parallel payroll's) and validated correct calculation of payroll and taxes either in comparison to previous provider and or in instances where discrepancies existed in previous systems.

•

Tax discrepancies from previous quarters were resolved prior to client go live date in order to ensure that client's tax and Payroll data were compliant.

•

Trained all new client point of contacts on the system prior to transitioning client to support team.

•

Configured Vacation/ PTO accrual tables based upon client PTO/ Vacation Policies.

•

• Configuration of custom G/L's.

Processed a range of documentation and entered information into databases.

•

Answered calls, responded to emails, and spoke with clients to assist with inquiries to confirm, discuss, and or provide direction on the accuracy of payroll tax calculations within the Payroll Tax Software client.

•

Held weekly meetings to discuss any discrepancies found within the system application formulas for any state jurisdictional tax withholding.

•

Submitted requests to the compliance and or developer team to create

"patches" or updates to correct formulas within the Tax Compliance system.

•

Assisted clients with the installation and mapping of BSI Tax Factory software which also required data configuration in order to interface BSI Tax Factory with 3rd Party Payroll system.

•

• Pitched ideas on how to improve performance and efficiency. Provided Tier One level support for the HR/PR access/sequel and HR/PR Web payroll/benefits software.

•

Assisted clients with how to apply the software to everyday payroll processing procedures.

•

• Provided Account Management to assigned client base.

• Provided analytical support for Signature mainframe. Ensured clients Payroll issues were resolved, escalated projects and or issues to the appropriate teams in the area of Tier Two Support, Field Service Engineers, and or Project Managers

•

Ensured company payroll files/data was accurately processed, captured, and reconciled appropriately.

•

• Provided year-end payroll reconciliation and calculation updates.

• Also, corrected employee data for clients using SQLqueries

• Handling conflict

• Teamwork

• Problem-Solving

• Customer service

• Leadership

• Office administration

• Analytical

• Tenacity

• Ownership

• UKG

• ADP Workforce Now

• UltiPro

• Kronos

• Stromberg Timekeeping

• Millenium

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• SQL

• PTO Accrual Configuration

• G/L Configuration

• Benefits Open Enrollment Config & Admin

• Ceridian

Contact this candidate